Auralic G1 appearing multiple times under Airplay (ref#KR5E84)

Support
1

What’s happening?

· Other

Describe the issue

Auralic G1 Device shows up multiple times under Airplay!

Describe your network setup

UniFi Dream Machine SE, UniFi Access Points U7 Pro, UniFi Switch Pro

2

Hi @Ernst_Schmid,

Ignoring duplications, how many actual physical Airplay Zones do you have on the same subnetwork as Roon?

Diagnostics indicate that there are 85 active Airplay Zones seen by your RoonServer instance, many of which are registering as Auralic models. This includes multiple G1s as indicated in your post description, as well as the multiple Aries S1/Streamer Zones in your screenshot.

If you do have multiples of a model of Zone, ensure that you name the Airplay Zones separately in Roon.

Please describe where your RoonServer is connected relative to the UDM (main router), the UniFi switch and access point(s), and your Auralic devices.

Depending on the configuration, topology, and device density of your UniFi network, an access point might be vulnerable to multicast flooding of Airplay’s bonjour device announcements.

In your router settings and in your switch settings: make sure that IGMP snooping is checked on. Any other multicast forwarding settings should be enabled in all access points.

Let us know if this helps and we’ll watch for your response. Thanks!

4

The Roon nucleus plus first generation is connected to the internet switch, 4 of which are connected with Cat.6A cables, Auralic streamers are also connected to the internet switch with Cat.6A cables, the Unifi dream machine SE is set up as a subnet router in connection with 48 port Unifi Pro switch. the main router/modem is an AVM Fritzbox 7590AX all streamers are connected to the subnet (UniFi Dream Machine SE). Multicast and IGMP are now activated but nothing has changed the situation

5

Do you have some News?

6

Hey @Ernst_Schmid,

Thanks for the update! However, it’s still unclear how many physical airplay zones you’re truly using - are you able to provide that info?

Let’s also refresh your RAATServer database in the meantime.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder

We’ll be on standby for your reply! :pray:

7

I have already reset the RAAT SERVER, unfortunately without success, I have a total of around 55 AirPlay devices active in the same network. It is noticeable that the only devices that appear twice as an AirPlay version with the same IP address are the Auralic Streamer Model G1 and S1 series.

8

Hey Benjamin, any news please! thanks

9

Hi @Ernst_Schmid ,

Do you by any chance have MDNS Reflector turned on in your UniFi settings?

11

I have adjusted the following settings in the UniFi Dream Machine Pro SE (please see screenshots) or deactivated it as you requested I hope I have caught the right functions that you meant in your post! I will connect the Auralic’s streamers all again and test if the problem is solved and let you know.

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12

Hi @Ernst_Schmid,
Thanks for trying that out. We’ll add these details to the ticket we have opened for this case. When we know more we will let you know here.

13

Unfortunately, the problem with the double ip addresses for Auralic streamers is still because this problem ensures slow and interrupted music playback and it can happen that the music playback stops abruptly in all zones

14

Hi @Ernst_Schmid,
We took a look at your logs with our development team. It looks like the Aries device isn’t appearing in the logs we received. This might be due to the volume of other AirPlay-related activity being logged, which can sometimes obscure the details we need.

Here’s what we recommend to help us narrow this down and capture the Aries-specific logs:

  1. Disable Other AirPlay Devices Temporarily
  • Go to Settings > Audio in Roon and disable any unused AirPlay zones.
  • This will reduce the amount of unnecessary logging and help us focus on the Aries issue.
  1. Reproduce the Issue
  • Continue using Roon as normal for some time with the G1 enabled.
  • Let us know the date and time that you ran the test at.
  1. Gather Updated Logs
    Once the issue has occurred, let us know and we will get a fresh set of logs for review.
  2. Re-enable Your AirPlay Devices
    After sending us the logs, you can go back to Settings > Audio and re-enable any AirPlay zones that were disabled for this test.

We’ve also re-enabled some additional logging on our end to capture more specific details about this issue. Please let us know once the test is completed, and we’ll take another look at your logs.

Thanks for your patience while we work through this!

15

Okay, I’ll try your solution this Friday and let you know

16

Hi @Ernst_Schmid,
Were you able to try the solution?

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