After updating to B1226, ARC (now 155) does not work again…After checking the situation with the Roon ARC tab in my remote app on MacOS, I see only the message “Testing” eternally! No “Ready”, no “Not Ready” as indicated in https://help.roonlabs.com/portal/en/kb/articles/arc-port-forwarding#Overview
I made ON/OFF of UPnP of my router, but it doesn’t change the situation. What can I do now?
There’s quite a few people on production as well who are posting about an eternal “testing” although it worked before
Thank you for your reply, but what do you mean by “on production”?
On the recent production release, not earlyaccess. It seems as if both the last production release and earlyaccess are affected by something in this, if it isn’t all just a big coincidence.
Like here, for instance, where Roon are investigating:
Sadly, it seems that the latest update has broken Roon ARC . Back to the drawing board. Was working seamlessly before.
Or here:
My ARC app(s) used to work fine, also in my car with CarPlay. Now ARC doesn’t connect to my Roon anymore.
My ARC testing in Roons settings keeps showing a turning arrowed wheel. No Roon Core IP showing either. Only the port, 55002. My router (Amplifi MESH) is in bridge mode, like you advised me before.
Can you please help?
Who is your internet service provider?
Ziggo (Netherlands)
Please list the make and model of your modem and router?
Router is from the ISP (Ziggo): ConnectBox
Do you hav…
Jim_F
(Pragmatic Minimalist - Roon Lifetime)
March 8, 2023, 10:20pm
5
Roon ARC has been working better then ever for me for the past 2 days on the latest Early Access and the one before. I don’t know if Roon did something to fix it or if it’s because I’m using my iPad Mini 6 instead of iPhone 13 Pro Max. I’m out of hotspot data, so using Roon ARC instead of Roon on my laptop until I get home next week.
I don’t have issues either (apart from the usual ones), but clearly some people do
Jim_F
(Pragmatic Minimalist - Roon Lifetime)
March 8, 2023, 10:25pm
7
I’m not disputing that. I’m leaving feedback for Roon.
Now the testing is over…It’s working again! So was that a problem at Roon server?
Looks like at least partially a server problem. From the thread I posted previously about this issue in production where Roon was investigating already:
Earlier:
Hi @Sean_Pierce and @Tyrone_Milton ,
The team can reproduce the symptoms you’re reporting. We have an open investigation and will resolve the underlying server-side issue as soon as possible. We don’t anticipate you should continue to experience these problems for long, as we’ll stabilize the backend processes responsible for the loss of service.
Other users have resolved the issue or found a reprieve from the spinning port forwarding test by 1) rebooting their Core device fully and/or 2) unins…
And yesterday:
Hi everyone,
The team continues to investigate the underlying issue here. Some users may experience reduced symptoms now that server stability has been restored; other users may continue to be affected for the time being until we release an additional fix.
We’ll provide an additional update as soon as we have a more precise timeline to resolution.
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