Backup error: Unable to perform database backup in Roon (ref#GVV2U6)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon no longer makes backups. Error description: Backup failed / Error when backing up the database

Describe your network setup

Networking Gear & Setup Details
Router: Zyxel AX7501
Mesh: Asus ZenWifi AX

2

Hey @Leandro_Fina,

Thanks for your report! We were able to review a recent diagnostic report from your Roon Server, and saw a conflict with Dropbox. More specifically: ;

Debug: [Broker:Misc] [dropbox] received status code 409, error summary: path/not_found/

Can you confirm you have an active connection and sync with your Dropbox and Roon account? I would log-out and re-login and see if you’re able to create a fresh backup afterward.

Let me know! :+1:

3

Hi @Benjamin

Thank you very much for your help. Unfortunately, the problem persists and was the same before I started using Dropbox.

Leandro

4

Hi @Leandro_Fina,

Can you please attempt a manual backup, and share the date and time, and let me know the results?

Are you able to create a new backup from a different location successfully?

We’ll be monitoring this thread for your reply. :+1:

5

Hi, I just started a backup on the server manually on January 28th at 5:04 pm. Unfortunately with the same result.

6

Hey @Leandro_Fina,

Thanks for the follow-up and I’m sorry to hear you’re still having issues.

Were you able to test the above? Can you complete a backup successfully when not using Dropbox?

Based on a recent diagnostic report, we see the failure happened while reading a file (OSFileStreamStrategy.Read), meaning Roon encountered corrupted data during the backup process.

As a next step, can you please run a disk check on your Windows? You can run: chkdsk /f /r via Command Prompt.

Also, if you haven’t yet, sign out of Dropbox in Roon and re-link the account.

Let us know the results, thank you! :pray:

7

Hi, I have already signed out of Dropbox and signed back in. Unfortunately without success:

What my terminal tells me: C:\Users\leand>chkdsk /f /r
Access denied because you do not have sufficient permissions or
the hard drive may be locked by another process.
You will need to run this utility in extended mode
and ensure that the hard drive is unlocked.

8

Hi @Leandro_Fina,
This article will show you how to get around that error message. Fixed: Access Denied As You Do Not Have Sufficient Privileges Please let us know whether you need more assistance!

9

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

10

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Backup Problems

Describe your network setup

Router: Zyxel AX7501
Mesh: Asus ZenWifi AX

11
12

Now I have carried out the last step:

The file system type is NTFS.
The current drive cannot be locked.

CHKDSK cannot be executed because the volume is being used by another process.
process is using the volume. Should this volume be checked the next time the
system is started the next time? (Y/N)

14

Hi @Leandro_Fina,

Thanks for writing in - I’ve merged your new thread with your original thread for clarity.

It’s unclear if you went through the steps @daniel provided via the help link above? Does your user profile have admin privileges? There are a few options to help with your issue via the link that should clear that up.

From a recent diagnostic report from your Roon Server, we saw the following error during your backup attempt:

System.IO.IOException: Datenfehler (CRC-Prüfung)

The most likely cause for this is a corrupt backup destination – the backup location (e.g., \\192.168.50.17\Roon\RoonBackups) may have file system errors or a failing drive.

Running a disk check will definitely help give you clarity on the health of the drive.

Can you test out using a different backup location?