Win10/i5, 16gb/Roon 1.7 build511 32 bit Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
UNIFI USG 3P router, 3 wifi AP’s Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Windows 10 Core as endpoint, multiple wifi endpoints (hifiberry, Chromecast, iOS) Description Of Issue
Backup failure/Error backing up database.
Backup folder is on the same drive as roon core; drive has 33gb free. Used to successfully backup at the exact same location until a few weeks ago. I deleted the backups and created a manual backup. Not sure if this was successful as at the backup location there is only some folder with long incomprehensible names. No way to see the date of an existing backup.
Not sure if you copy + pasted the build number from a previous post, but if you are running build 511, you are using a very old build as 610 is the latest as of the time of this post.
Thanks for sharing that screenshot, that is helpful to have! I’ve enabled diagnostics mode for your account and what this action does is automatically upload a log set to our servers for review.
I can see the log report came in and I’m noticing a strange error trace when your Core tries to perform backup, I’m going to submit this error trace for review with our QA team and I will let you know once I have their analysis on this.
Win10/i5, 16gb/Roon 1.7 build610 32 bit Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
UNIFI USG 3P router, 3 wifi AP’s. Roon core hardwired into router Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Windows 10 Core as endpoint, multiple wifi endpoints (hifiberry, Chromecast, iOS) Description Of Issue
Roon Core (the software not the machine) suddenly shuts down for no obvious reason.
I’ve merged your two threads into one since I believe both might be related to the traces I saw in the latest of your logs. Logs are still with QA for review, but once I have their report, I’ll let you know!
@noris - are you still looking into this?
I’m still not getting backups as per schedule
(I haven’t had any long listening sessions recently so I can’t tell if the sudden shutdown issues is persisting)
Thank you for your patience here while I had a chance to discuss your case with our team.
According to the logs, it appears that you are getting OOM (Out of Memory) traces, and this is causing general stability issues with Roon and with the backups.
According to the logs, it doesn’t look as if the RAM issue is coming from Roon RAM usage, but rather other programs or the system itself.
Are there any other apps which you have running on your PC which is using up a significant amount of your RAM? Have you ran a RAM Checking program like Memtest86 in the past?
at the times when backups are scheduled there should be no other app running on the computer.
I have never run Memtest86. Will look into it and get back to you.
