Since the Innuos Statement was a black box for me, I requested a copy of the database from Innuos support, and they told me to use the backup. Is this feasible, or do they need a copy of the database active on the server?
Thank you for your patience.
Mis disculpas de nuevo por haber permitido que se cerrase el anterior hilo de conversación, intentaré que no vuelva a ocurrir.
Al ser el Innuos Statement una caja negra para mí, solicité copia de la base de datos al soporte de Innuos y me dijeron que utilizara la copia de seguridad. ¿Es esto viable o necesitan una copia de la base activa en el servidor?
Gracias por su paciencia.
Describe your network setup
Mi sistema: • Roon Server 2.51 (build 1534) sobre Innuos Statement (innuOS 3.3.0) o Enchufado directamente a la red eléctrica. o Conectado directamente a router Movistar MitraStar (Tech Data Router Smart WIFI (HGU) GOT-2541GNAC) Compartido únicamente con un switch general mediante ethernet. o Conectado a QOBUZ. o Conectado por USB a DAC Brinkmann Nyquist • NAS QNAP TS-269L (OS: QTS 4.3.4.2451) • iMac 2020 Sonoma 14.7 • iPad 18.4.1
We can see that your library is over 300k tracks. If you have little of RAM it might just not be enough for restoring backup and you might need to extend it to 16GB or even to 24 for this process.
But you have also stated that you tried to restore the backup on your Mac and it failed. How much RAM does your mac have ?
I was able to upload a backup to a Windows 32GB RAM server, but not into my 8GB iMac neither into the 16GB PowerBook. They remain stuck on “Initializing…”. What should I do to unblock them so they can work as Roon Servers again?
The backup issue arose from a previous Roon Server disconnection issue. In the last message, you asked me to send you the file of my Roon database. Can I send you the backup, or do you need the file active on the server? Innuos doesn’t provide it. I tried to send the backup folder, but your web form doesn’t accept it. What can I do so you can analyze the status of my database as a possible source of the disconnection issue?
You can try to do that, but from overall description it definitely looks like a lack of RAM.
I’d recommend you to extend RAM on your target device to 24 Gb and try again.
Or, you can cut your library on windows machine let’s say to 150 000 tracks, try to make a new backup and restore it on your Innuos and check if it’s working. This will be the most clear way to understand that lack of RAM is your exact issue.
Ok. Thanks! And what about my question about how to send you my database? The original problem isn’t the backups, but the playback interruption caused by the “Waiting for your Room Server” message (read my first post). Regards!
Can I send you the backup folder, or do you need the file active on the server? Innuos doesn’t provide it. I tried to send the backup folder, but your web form doesn’t accept it. What can I do so you can analyze the status of my database as a possible source of the disconnection issue?
Apologies for my confusion here - after reviewing your previous thread, I believe what the team was after was a set of Roon Server logs from the Innous, rather than a copy of your database.
We should be able to enable diagnostics on your Innous device directly - all you’d need to do is bring the machine back online, and reproduce the issue and share a specific date, time, and name of track playing when the issue occurs.
We’ll be on standby for your reply, thank you Luis!
