BBC Radio (4, 3, 2 and 5 Live) "Playback was interrupted or track failed to load" error (2022-12)

Roon Core Machine

QNAP 451+
Intel Celeron J1900 (up to 1993 MHz (4 cores, 4 threads)
Current QNAP operating system
Plenty of disk space free
Single ethernet connection

Networking Gear & Setup Details

Ubiquity Dream Machine router and gateway.
Ubiquity switches.
Wired ethernet
c40 Mbps download speed

Connected Audio Devices

Bluesound Pulse Mini 2i
Bluesound Node 2i
Ethernet wired connections

Number of Tracks in Library

c5000 Tracks in the library
Linked to Tidal

Description of Issue

For some months now I have had problems with BBC radio stations not starting or stopping suddenly. However, starting this week (posted on 23/12/2022) no stations will start at all.

The error message I receive is:

“Playback was interrupted or track failed to load”

Other radio stations work absolutely fine and start quickly.
The BBC Sounds App also works fine.
I am located in the UK and do not use a VPN for Roon.

Any thoughts would be welcome.

I have the same problem Ioading the BBC6 Music stream. Used to work fine, but now the link seems broken.

Thanks for any insight on the issue.


@Jan_Christiansen - What firmware version are you running on the QNAP? I’m on Firmware version QTS Build 20221215


Hi John,

I am running Roon Server 20220216 on my Sinology NAS DSM 7.1.1-42962 Update 2.

Kind regards,


Many thanks all. I manually installed ffmpeg as described in:

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