Black screen on Android after accessing ARC

Support
1

Roon Core Machine

Roon Rock on NUC

Networking Gear & Setup Details

Ziggo router 1Gb connection. NUC via Ethernet

Connected Audio Devices

NUC with HDMI to receiver (Marantz)

Number of Tracks in Library

28000

Description of Issue

Roon works perfect. Never problems. I did the ARC test with good result.
Installed the ARC app. Worked for one minute. Now, when I start the app, I see the ARC logo for one second; after that black screen (waited 2 hours).
ARC deinstalled and again installed but still black screen

2

Hey @Eric_Drabbe,

You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

Are you still running into issues with your android failing to launch Arc?

If so, please recreate this issue a few times and share a time stamp (date and time) of when the crashes occurred. That way, we can enable diagnostics on your account to take a closer look.

I’ll be monitoring this thread for your reply :+1:

4

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