Bluesound Node 2 not appearing in Roon Audio settings (ref#CSNMJX)

[gael]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

My Bluesound node 2 device (which is Roon ready) doesn't show up in the Audio settings. I need to solde this to use Roon app. It connects wuthout problem to my Qobuz account. So I do access my Qobuz library but I just can't listen to it.

Describe your network setup

I do use a regulmar modem provided by my internet provider. All connections are Wifi.

[benjamin]

Hey @gael,

Thanks for writing in and sharing your report - welcome to the community as well, we’re excited to have you here!

I noticed you mentioned you’ve temporarily disabled your VPN to see if that helps, without success. Since you’re running Roon on a Mac, it may be worth temporarily disabling your Mac firewall to see if that may help - here’s more information around firewalls and Roon:

https://help.roonlabs.com/portal/en/kb/articles/firewall

If you still run into issues after testing the above - please bring your Roon Server back online, and we’ll enable diagnostics to take a closer look.

If you haven’t yet, it may also be helpful to stop Roon Server, and restart both your Mac, Bluesound device, as well as your router.

We’ll be on standby for your reply!

[Rhys_Davies]

I have this exact same issue. Restarted Roon server (Hardware and Software), reinstalled Roon server on another computer, reinstalled Roon server on original server, Factory reset and updated Bluesound Node 2i - nothing has worked so far. VPN is not on, Firewall is not on.