Bug? - Apparently I listened to nearly 300hrs of music in 1 day

Support
1

Alright this is a weird one. I didn’t write the whole bug report form since I haven’t seen this before and don’t know how repeatable it is.
The Issue
Way overinflated listen times on the roon home page.
What led to this?
I believe it had something to do with Roon ARC and pausing playback.
All the albums that have numbers that are way too high I was listening to on my airpods via Roon ARC. I was on cellular and in a crowded space so I get occasional cutouts from RF. Today in particular I was going through some photo/video apps like Google Drive, Lightroom mobile and Capture One mobile. In these apps if you preview a video, or a preview autoplays while scrolling the audio from the music player will stop. I was doing this very frequently and would open the ARC app to get to music to continue playing afterward.

In the end this could be completely unrelated but I will attach some screenshots of my insane listening history today.

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Pretty much all of these albums were from the same single listening session.

2

Look at the “My History” section and the playcount of the last tracks played to see if there are any anomalies

3

Hello @Eraklis_Diakou,

Thank you for reaching out to Roon Support.

We are currently working internally to review the diagnostic data that has been enabled on your account. We’ll update you here as soon as we have additional information to share.

Thank you for your patience in the meantime!

5

I completely forgot about this lol. Looking through my history in the queue of ARC, everything looks normal. Looking in the history section of the desktop app looks normal as well… that is until you scroll further. I see copies of the same play history over the span of about an hour or 2 but it is replicated many times over. It is interesting when you look at the time stamps I can see some listings for “an hour ago” to “21 hours ago” and then it repeats back to 1 hour ago

6

Thank you! When you do find something if you guys are able to remove those duplicate listings that would be great! Also some more evidence, apparently I can watch the counter shoot up the second a new track starts playing on ARC. I caught a video of it in the desktop app with my phone playing.

7

Hi @Eraklis_Diakou,
Thanks for providing us the video of this happening. We’re currently working with our developers to to find some next steps for you. Once we have some more information for you we will let you know here.