I must say this is a very exciting development, but …
It doesn’t toggle the improved tacks.
The little fishy thing goes round and round forever.
The Delete Duplicates function: when I click on the duplicate, the fishy thing goes round and round for ever.
4.Also, the Improve button is no longer available on my laptop, and I have not yet been able to find it on my remote.
Now Roon isn’t working at all. I managed to play one track, and then it disconnected from my Nucleus.
I got a error message that Windows couldn’t find the Nucleus. I wonder if something is wrong with the Nucleus update today.
Can’t find the Nucleus.
When I do manage to get it to play, it keeps stopping, or skipping tracks.
Hi @David_S,
Thanks for writing in to let us know about this issue. To make sure we’re on the same page please confirm the list of the problems you’re having:
I keep getting the message that connecting to the server is taking longer than usual. To be honest, it isn’t taking as long as it was earlier in the day, maybe because the internet isn’t as busy at this time of night.
Android remote now seems more fluid. I haven’t seen the Improve button at all on the Android, though I have seen it on Windows.
Earlier in the day, Roon on Windows kept stopping with a track at 0 minutes and taking ages to connect. At times, it skipped while playing a track to the next track, and then a long delay before playing.
Long delays while switching playlists.
IN the tracks with upgraded quality, the upgradeable tracks don’t toggle the higher resolution when clicked on.
I also kept getting a message saying that Qobuz was loading slowly, although my internet speed is around 34 Mbps.
I have just tried to load a playlist on Windows, and the track is stuck at 0. It’s just not playing. It has taken at least 4 minutes to start playing.
Now it has stopped playing a track on a qobuz playlist half-wat through, with the message that Qobuz is taking a long time to load, and simultaneously on my Android app, there’s the message ‘uh oh, something’s not right’, etc, And the next track is stuck at 0. It really is very frustrating after quite a long period of working fine. Nothing has changed except the software.
I tried to play a folder stored on the Nucleus, and the first track was stuck at 0 for a few minutes, though this is not a Qobuz playlist.
Still taking along time to connect, especially when I change modes, e.g. from a playlist to Radio, or from one playlist to another. Once it gets going, if I leave it in the same mode, it generally continues. But at the moment, for example, it isn’t connecting at all. I’ve been waiting about 5 minutes, and the status bar is stuck at 0 going backwards and forwards.
Thank you for your patience. Here’s what we can observe in the most recent diagnostics available to our team.
First off, Roon is reporting that third-party software on the network is actively aborting the upstream connection to streaming services. In logs, this appears as an unnatural dropout while playing Tidal or Qobuz music. In reality, it manifests as music refusing to start, or failing to maintain playback.
This issue is most often a consequence of managed switches, next-generation firewalls that can monitor application-level network activity, or antivirus software on a Windows/Mac Roon Remote. Do you have any of the above?
The second thing we observe in diagnostic logs is a pattern of a) timeouts with downloads from Tidal/Qobuz or other Roon-related servers on the internet and b) sample dropouts within your own network. This causes grouped Zones in particular to stop mid-playback in several cases, because the audio stream has either been damaged by WiFi interference or has failed to reach RoonServer from a streaming service.
Do you have any network hardware other than your router in this setup? What I’ve just described usually occurs in an environment with multiple wireless access points or managed switches that can route traffic to/from devices.
Lastly, we see Airplay is having issues on your network. Are you using Compatibility mode in Device Setup for any older Airplay devices? Also try adding any devices that exist as Airplay Zones to the Apple Home app.
Please let us know more network-related details in response to the questions above - we’ll provide next steps accordingly. Thank you again for your patience.
Hi Connor. Thank you for this. I didn’t know you could get diagnostics from my setup. I think you’re on the right track. I’m not sure how the system is set up, as an installer did it for me. I know there’s a Netgear Gigabit Switch, but I don’t know if the Nucleus HDMI goes into that or the Denon receiver, as it’s all hidden away behind the TV, and I can’t get at it. On my laptop, I have Avast Antivirus with a VPN, but I have stopped using Roon on my laptop as it slows my internet right down. On my Android mobile, I use DuckDuckGo, which has App Tracking Protection. I suspect that this might be part of the problem, so I have now deactivated the tracking for Roon and Qobuz. I don’t use Airplay, as the audio quality is not as good as my Naim Atom, Qb second gen and MuSo second gen. I don’t use Apple products or the app. On my Android mobile, I have observed that the first two times I try to open the Roon Remote app, Roon crashes, and on the third try, it connects, which I suspect is due to the DuckDuckGo App Tracking Protection. Thank you for your impressive detective work.
Ideally we’ll want to temporarily setup a more simple network connection between your Nucleus and primary router. If you can, please ensure you have a direct ethernet connection, without any network gear or switches in between the two.
Let me know if you still have issues with the playlist improver tool in this setup. Thank you!
Thanks, Benjamin. As regards the playlist improver tool, I seem to be going round in circles: I improve the track, but the tool then asks me to match the same tracks to my library, which downgrades them back to the original.
Playlist Improver Tool: There should be a way to individually accept or reject Match to Library suggestions. I have tried the ‘Cancel’ button, but the matches keep coming back, and in every case, the suggested ‘improvements’ are of lower quality than the improvements I have already accepted in the Upgrade Quality section.
I improved the Tenebrae track to 96/24, as in photo 1, but as you can see, next time I open the playlist, it has reverted to 44/16. I didn’t see the option to choose which file I wanted to save. As a reminder, the Match to Library actually means a downgrade in audio specs.
In reply to your first question, I can’t access the installation to check whether the HDMI from the Nucleus connects directly to the router or to the Netgear.
And to confirm, you’re able to keep other updated tracks at 96/24 elsewhere? Do you have other issues outside of the Upgrade quality section?
On the 96/24 version, do you have it added to your Roon library already? If not, please test out upgrading - then adding to your library, and let me know the results.
I’d review your playback settings to ensure you’re able to play 96/24 content.
Which track specifically? We’re not seeing any immediate errors in a recent diagnostic report from your Roon Server.
That’s strange: I did a search for Tenebrae Gjeilo The Spheres via Roon search, and there isn’t a 96/24 version listed in Qobuz. Same with another track: Sculthorpe My Country Childhood - A Church Gathering, there isn’t an upgraded version listed.
So it looks to me like the Improve function is trying to apply upgrades that don’t exist.
All my equipment (Naim Uniti Atom, QB 2nc Gen, Muso 2nd Gen) can play 96/24.
We did not find a 96/24 version within Qobuz on this track either. Our team hasn’t been able to reproduce this yet, so I apologize for the delay in getting you a solution.
Just to be thorough here, you perform the following:
click the Improve button
select a certain improver option (like unavailable tracks in this example)
You don’t see the option to un-check a selected track? Heres a video:
The lower-res version of Gjeilo’s The Spheres now has a tick. When I click on it, the higher-res version appears, and the tick disappears, leaving a circle. All well and good. But when I come out of the playlist and then go back in, the lower-res version has replaced the hi-res version. Back to square 1. There doesn’t seem to be a way to save the version I want. I went through all the Match to Library, unticking till there were no improvements left. But the higher-res versions weren’t saved. When I press Cancel, the higher-res versions are saved, but the Improve button is still there with the 17 Match to Library suggestions. Of course, I can now ignore it, but should it still be there?
