Build 147 - "There was an issue loading your database"

vova · July 3, 2016, 11:01am

Please, check your PM.

William_Rowe · July 3, 2016, 3:34pm

Sorry for the late reply. I reinstalled the 64 bit Windows build (since I discovered that was the version of Windows I had). It says it is Build 147. Is that the correct version. It says I am up to date.

In any event it worked. Thanks so much for your prompt response. I really appreciate it.

David_White · July 4, 2016, 3:57pm

Having the same database issue with update to Build 147. Message to contact support.
Windows 8.1 Pro running the full version of Roon, I think I was running the 32 bit and probably should switch to the 64 bit version.

mike · July 4, 2016, 4:34pm

Try grabbing the 64 bit version off our website and running the installer. If that doesn’t resolve this for you, let @Eric and I know, and we’ll take a look.

Thanks!

David_White · July 4, 2016, 4:57pm

No change, installed 64 bit full version. Starts to update DB then contact support screen

simon_pepper · July 5, 2016, 10:28pm

Hi,
Getting the following message

Can you help?

mike · July 6, 2016, 12:40am

Hi @simon_pepper – sorry for the trouble here. Can you let us know what operating system your Core runs on?

simon_pepper · July 6, 2016, 5:23am

It is Win7 64-bit, and I was running Roon 64-bit, latest version (as I had recently confirmed that the overlap bug, when ‘focused’ on an artist, had been fixed).
I have tried reinstalling the application.

From the Log file

07/05 23:27:53 Info: Starting Roon v1.2 (build 147) stable on windows
07/05 23:27:53 Trace: Checking if we are already running
07/05 23:27:53 Trace: Nope, we are the only one running
07/05 23:27:53 Info: Is 64 bit? True
07/05 23:27:54 Trace: [broo/imagecache] loaded 6285 cache entries from C:\Users\Simon\AppData\Local\Roon\Cache\brooimages\index.db, current: 512mb / 105mb
07/05 23:27:54 Info: Loading broo project: ui.broox
07/05 23:27:54 Trace: [realtime] fetching time from NTP server
07/05 23:27:54 Trace: [realtime] Got time from NTP: 05/07/2016 22:27:54 (3676746474151ms)
07/05 23:27:54 Trace: [realtime] Updated clock skew to -00:00:00.1729144 (-172.9144ms)
07/05 23:27:54 Debug: OpenGL Version: 2.1.0 - Build 8.15.10.2993
OpenGL Vendor: Intel
OpenGL ShaderLangerVersion: 1.20  - Intel Build 8.15.10.2993
OpenGL Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_EXT_texture_swizzle GL_ARB_sync GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_EXT_framebuffer_blit GL_ARB_framebuffer_object GL_EXT_texture_array GL_ARB_map_buffer_range GL_EXT_texture_snorm GL_INTEL_performance_queries GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_draw_elements_base_vertex GL_EXT_gpu_program_parameters GL_ARB_compatibility GL_ARB_vertex_array_object 

07/05 23:27:54 Info: [broker] starting c11f96a8-5bbd-42ed-b490-7e1191e0ef64
07/05 23:27:54 Info: [broker/locations] added location 'Internet Media' (Type=Internet) [e268f098-04c4-4e65-af3f-38ba3c3fcecb]
07/05 23:27:54 Info: [broker/locations] Status changed: 'Internet Media' (Type=Internet) [e268f098-04c4-4e65-af3f-38ba3c3fcecb] is online
07/05 23:27:54 Info: [broker/locations] added location 'Metadata Service' (Type=MetadataService) [13769258-b70b-4243-b1d6-bd46e8257ba8]
07/05 23:27:54 Info: [broker/locations] Status changed: 'Metadata Service' (Type=MetadataService) [13769258-b70b-4243-b1d6-bd46e8257ba8] is online
07/05 23:27:54 Info: [broker/locations] added location 'Offline' (Type=Offline) [f1e4b43f-f643-47ba-b875-fd93b32a6006]
07/05 23:27:54 Info: [broker/locations] location 'Offline' (Type=Offline) [f1e4b43f-f643-47ba-b875-fd93b32a6006] is offline
07/05 23:27:54 Info: [broker/locations] added storage location 'iTunes Library' (Type=ITunes) (Path=C:\Users\Simon\Music\iTunes) [0bfc1599-dcf9-8617-34ca-0d39112c0095]
07/05 23:27:54 Info: [broker/locations] storage location 'iTunes Library' (Type=ITunes) (Path=C:\Users\Simon\Music\iTunes) [0bfc1599-dcf9-8617-34ca-0d39112c0095] is offline
07/05 23:27:54 Info: [broker/locations] added storage location 'Music Folder' (Type=DefaultMusicFolder) (Path=C:\Users\Simon\Music) [29bdcae6-b5fd-d666-27bf-a1f6afceabac]
07/05 23:27:54 Info: [broker/locations] storage location 'Music Folder' (Type=DefaultMusicFolder) (Path=C:\Users\Simon\Music) [29bdcae6-b5fd-d666-27bf-a1f6afceabac] is offline
07/05 23:27:54 Info: [broker/locations] added storage location 'Roon Folder' (Type=AppFolder) (Path=C:\Users\Simon\Music\Roon) [e9902fa8-54c5-44bc-acc6-9123be3ae2d8]
07/05 23:27:54 Info: [broker/locations] storage location 'Roon Folder' (Type=AppFolder) (Path=C:\Users\Simon\Music\Roon) [e9902fa8-54c5-44bc-acc6-9123be3ae2d8] is offline
07/05 23:27:54 Info: [stats] 705mb Virtual, 62mb Physical, 3mb Managed, 425 Handles, 21 Threads
07/05 23:27:55 Debug: Maximum OpenGl texture size is 8192
07/05 23:27:55 Info: [storagemanager] managing storage backend Music
07/05 23:27:55 Info: [broker/locations] added storage location 'Music' (Type=Folder) (Path=\\DINGO3\media\Music) [24997a72-5cf6-f18c-be74-99980a696b7c]
07/05 23:27:55 Info: [broker/locations] Status changed: 'Music' (Type=Folder) (Path=\\DINGO3\media\Music) [24997a72-5cf6-f18c-be74-99980a696b7c] is online
07/05 23:27:55 Info: Broo Debug Web GUI ready at http://localhost:6700/broo/
07/05 23:27:55 Debug: OPEN OPEN ui_atlas.list
07/05 23:27:55 Trace: [brooengine] Loaded atlas list. 1ms
07/05 23:27:55 Trace: [brooengine] Window is running in scale 1
07/05 23:27:55 Trace: [brooengine] Using atlas scale 1
07/05 23:27:55 Debug: OPEN OPEN ui_atlas@1x.spec
07/05 23:27:55 Debug: OPEN OPEN ui_atlas@1x-1.png
07/05 23:27:55 Info: [storagemanager] managing storage backend DSD
07/05 23:27:55 Info: [broker/locations] added storage location 'DSD' (Type=Folder) (Path=\\DINGO3\media\DSD) [8998e60b-b7bd-20ef-9f59-99edf667d9c3]
07/05 23:27:55 Info: [broker/locations] Status changed: 'DSD' (Type=Folder) (Path=\\DINGO3\media\DSD) [8998e60b-b7bd-20ef-9f59-99edf667d9c3] is online
07/05 23:27:55 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-1.png. 114ms
07/05 23:27:55 Trace: [brooengine] loading 1x1
07/05 23:27:55 Debug: OPEN OPEN ui_atlas@1x-2.png
07/05 23:27:55 Trace: [broker/backups] initializing
07/05 23:27:55 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-2.png. 65ms
07/05 23:27:55 Trace: [brooengine] loading 1x1
07/05 23:27:55 Trace: [brooengine] Loaded atlas. 191ms
07/05 23:27:55 Debug: render area size initial value: 284x262
07/05 23:27:55 Info: Loaded broo project: ui.broox, atlas: ui
07/05 23:27:55 Info: [broker/accounts] transitioned from Not Licensed => Licensed
07/05 23:27:55 Info: [broker/accounts] transitioned from Not LoggedIn => LoggedIn
07/05 23:27:55 Trace: [roonbridge] [sood] Refreshing device list
07/05 23:27:55 Info: [broker] is licensed userid=c108c6a3-ab0d-4da7-b091-715809cb33c0
07/05 23:27:55 Debug: [SOOD] Setting up unicast recv connection
07/05 23:27:55 Debug: [SOOD] Setting up unicast send connection
07/05 23:27:55 Info: [clientdata] initializing with C:\Users\Simon\AppData\Local\Roon\Database\Core\c108c6a3ab0d4da7b091715809cb33c0\clientdata.db
07/05 23:27:55 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:55 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:55 Trace: [broker/accounts] refreshing account info for simon.pepper@gmail.com
07/05 23:27:55 Trace: [broker/accounts] booted up with token 64bbbc9f-7fec-418b-a223-5c1ae6c09c7e userid c108c6a3-ab0d-4da7-b091-715809cb33c0
07/05 23:27:55 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
07/05 23:27:55 Trace: [fiveaccountserver] BODY token=64bbbc9f-7fec-418b-a223-5c1ae6c09c7e
07/05 23:27:55 Trace: POST request to https://accounts5.roonlabs.com/accounts/3/login
07/05 23:27:55 Debug: [SOOD] Setting up multicast connection 192.168.0.109
07/05 23:27:55 Debug: [SOOD] Setting up multicast SEND connection 192.168.0.109
07/05 23:27:55 Debug: [SOOD] Setting up multicast connection 127.0.0.1
07/05 23:27:55 Debug: [SOOD] Setting up multicast SEND connection 127.0.0.1
07/05 23:27:55 Info: [broker/accounts] Updating Machine Allocation
07/05 23:27:55 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/machineallocate
07/05 23:27:55 Trace: [fiveaccountserver] BODY token=64bbbc9f-7fec-418b-a223-5c1ae6c09c7e&machine=cfa3d061-c33f-1292-2974-a24179703d9a&name=SIMON-HP&type=Server
07/05 23:27:55 Trace: POST request to https://accounts5.roonlabs.com/accounts/3/machineallocate
07/05 23:27:55 Info: [clientdata] initializing with C:\Users\Simon\AppData\Local\Roon\Database\Core\c108c6a3ab0d4da7b091715809cb33c0\clientdata.db
07/05 23:27:56 Info: [libraryapi] loaded first run time 03/05/2015 09:00:34
07/05 23:27:56 Debug: initialize backend in 2001ms
07/05 23:27:56 Info: [transport/raatserver] [runner] Start or Connect...
07/05 23:27:56 Info: ConnectOrStartAndWaitForExit RAATServer
07/05 23:27:56 Info: [remoting] loaded protocol hash 74e0e72eba292e949c17b2e7c6cbdc132cdca787 from C:\Users\Simon\AppData\Local\Roon\Application\100200147\Roon.Broker.Api.Remote.dll
07/05 23:27:56 Trace: [distributedbroker] Enabling remote broker tracking
07/05 23:27:56 Debug: FOUND font: C:\Users\Simon\AppData\Local\Roon\Application\100200147\OpenSans-Regular.ttf, face: , size: 10, family: Open Sans, style: Semibold
07/05 23:27:56 Info: [music/database] opened. migration version = 1 current version = 1
07/05 23:27:56 Info: [playlistdb] opened. migration version = 1 current version = 1
07/05 23:27:56 Info: [identification] Starting
07/05 23:27:56 Info: [additionalimages] starting
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MSJHBD.TTF, face: , size: 10, family: Microsoft JhengHei, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MSYHBD.TTF, face: , size: 10, family: Microsoft YaHei, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MSJHBD.TTC, face: Microsoft JhengHei/Bold, size: 10, family: Microsoft JhengHei, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MSYHBD.TTC, face: Microsoft YaHei/Bold, size: 10, family: Microsoft YaHei, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MEIRYOB.TTC, face: Meiryo UI/Bold, size: 10, family: Meiryo, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MEIRYOB.TTC, face: Meiryo UI/Bold, size: 10, family: Meiryo, style: Bold Italic
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MEIRYOB.TTC, face: Meiryo UI/Bold, size: 10, family: Meiryo UI, style: Bold
07/05 23:27:56 Info: [library] Queueing initial load of 67889 tracks
07/05 23:27:56 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/login
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\MALGUNBD.TTF, face: , size: 10, family: Malgun Gothic, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\browab.ttf, face: , size: 10, family: Browallia New, style: Bold
07/05 23:27:56 Debug: FOUND font: c:\windows\fonts\mangalb.ttf, face: , size: 10, family: Mangal, style: Bold
07/05 23:27:57 Trace: [geoip] GET https://accounts5.roonlabs.com/geoip/1/lookup
07/05 23:27:57 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/machineallocate
07/05 23:27:57 Trace: [fiveaccountserver] GOT {"status":"Success","userid":"c108c6a3-ab0d-4da7-b091-715809cb33c0","token":"64bbbc9f-7fec-418b-a223-5c1ae6c09c7e","expiration":30}
07/05 23:27:57 Trace: [music/genres] loading genres (contenthash=381fc1b0e3c7f8810a21a39c612e9bdc)
07/05 23:27:57 Trace: [music/genres] load complete. 1209 genres loaded.
07/05 23:27:57 Trace: [fiveaccountserver] GET https://accounts5.roonlabs.com/accounts/3/profileslist?token=64bbbc9f-7fec-418b-a223-5c1ae6c09c7e
07/05 23:27:57 Trace: [music/genres] fetching genre list from remote (contenthash=381fc1b0e3c7f8810a21a39c612e9bdc)
07/05 23:27:57 Trace: [fiveaccountserver] GET https://accounts5.roonlabs.com/accounts/3/userinfo?token=64bbbc9f-7fec-418b-a223-5c1ae6c09c7e
07/05 23:27:57 Trace: [broker/accounts] updated token. New expiration is 04/08/2016 23:27:56
07/05 23:27:57 Trace: [metadatasvc] REQ https://metadata5.roonlabs.com/md/4/updategenres?uid=c108c6a3-ab0d-4da7-b091-715809cb33c0&lid=&token=64bbbc9f-7fec-418b-a223-5c1ae6c09c7e&content_hash=381fc1b0e3c7f8810a21a39c612e9bdc
07/05 23:27:57 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:57 Trace: [fiveaccountserver] GOT {"status":"Success","licenseid":"d0edebaa-feef-4693-acde-dcb17ca454fb"}
07/05 23:27:57 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:57 Info: [broker/accounts] Machine Allocation Succeeded
07/05 23:27:57 Trace: [geoip] GOT {"country":"IE","state":"L","city":"Dublin","postalcode":"","latitude":53.3331,"longitude":-6.2489,"ipaddress":"109.255.128.145","status":"Success"}
07/05 23:27:57 Trace: [fiveaccountserver] GOT {"status":"Success","profiles":[{"id":"09b615d4-6146-471b-b406-221c08cd809b","name":"Simon","photo":"https://sooloos-profileimages.s3.amazonaws.com/five-c108c6a3-ab0d-4da7-b091-715809cb33c0--09b615d4-6146-471b-b406-221c08cd809b.jpg","birthdate":"19680314"}]}
07/05 23:27:57 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:57 Info: [transport/raatserver] [runner] Status: Started
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\arialuni.ttf, face: , size: 10, family: Arial Unicode MS, style: Regular
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\arialbd.ttf, face: , size: 10, family: Arial, style: Bold
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSGOTHIC.TTC, face: MS UI Gothic/Regular, size: 10, family: MS Gothic, style: Regular
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSGOTHIC.TTC, face: MS UI Gothic/Regular, size: 10, family: MS PGothic, style: Regular
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSGOTHIC.TTC, face: MS UI Gothic/Regular, size: 10, family: MS UI Gothic, style: Regular
07/05 23:27:57 Debug: FOUND font: C:\Users\Simon\AppData\Local\Roon\Application\100200147\OpenSans-Light.ttf, face: , size: 10, family: Open Sans, style: Regular
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSJH.TTF, face: , size: 10, family: Microsoft JhengHei, style: Regular
07/05 23:27:57 Trace: [fiveaccountserver] GOT {"status":"Success","user":{"privileges":0,"userid":"c108c6a3-ab0d-4da7-b091-715809cb33c0","firstname":"Simon","lastname":"Pepper","email":"simon.pepper@gmail.com","joinmailinglist":true,"class":"Normal","trialallowed":false}}
07/05 23:27:57 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSYH.TTF, face: , size: 10, family: Microsoft YaHei, style: Regular
07/05 23:27:57 Trace: [httpcache] loaded 4605 cache entries from C:\Users\Simon\AppData\Local\Roon\Cache\httpcache_2.db, current: 127mb / 128mb
07/05 23:27:57 Info: update tidal location  => False
07/05 23:27:57 Info: [broker/locations] added location 'TIDAL' (Type=Tidal) [a2bc918b-81fb-abc3-f24b-19bcfed910a2]
07/05 23:27:57 Info: [broker/locations] location 'TIDAL' (Type=Tidal) [a2bc918b-81fb-abc3-f24b-19bcfed910a2] is offline
07/05 23:27:57 Debug: FOUND font: c:\windows\fonts\MSJH.TTC, face: Microsoft JhengHei/Regular, size: 10, family: Microsoft JhengHei, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MSYH.TTC, face: Microsoft YaHei/Regular, size: 10, family: Microsoft YaHei, style: Regular
07/05 23:27:58 Info: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Regular, size: 10, family: Meiryo, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Regular, size: 10, family: Meiryo, style: Italic
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Regular, size: 10, family: Meiryo UI, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MALGUN.TTF, face: , size: 10, family: Malgun Gothic, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\browa.ttf, face: , size: 10, family: Browallia New, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\mangal.ttf, face: , size: 10, family: Mangal, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\arial.ttf, face: , size: 10, family: Arial, style: Regular
07/05 23:27:58 Debug: FOUND font: C:\Users\Simon\AppData\Local\Roon\Application\100200147\Lora-Regular.ttf, face: , size: 16, family: Lora, style: Regular
07/05 23:27:58 Debug: FOUND font: C:\Users\Simon\AppData\Local\Roon\Application\100200147\OpenSans-SemiboldItalic.ttf, face: , size: 12, family: Open Sans, style: Semibold Italic
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Italic, size: 12, family: Meiryo, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Italic, size: 12, family: Meiryo, style: Italic
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Italic, size: 12, family: Meiryo UI, style: Regular
07/05 23:27:58 Debug: FOUND font: c:\windows\fonts\MEIRYO.TTC, face: Meiryo UI/Italic, size: 12, family: Meiryo UI, style: Italic
07/05 23:27:58 Debug: FOUND font: C:\Users\Simon\AppData\Local\Roon\Application\100200147\OpenSans-Italic.ttf, face: , size: 14, family: Open Sans, style: Italic
07/05 23:27:58 Debug: render area size changed value: 1024x720
07/05 23:27:58 Trace: [wrongbroker] [sood] Refreshing device list
07/05 23:27:59 Debug: ev_app_init: using local broker
07/05 23:27:59 Info: [client/root] Broker changed null => SIMON-HP (Local Broker  c11f96a8-5bbd-42ed-b490-7e1191e0ef64)
07/05 23:27:59 Info: [client/root] Client is controlling the local broker
07/05 23:27:59 Info: [client/root] Broker ready changed False => True
07/05 23:27:59 Debug: ev_app_init: showing app loading window
07/05 23:27:59 Debug: app_init completed
07/05 23:28:00 Debug: render area size changed value: 1264x763
07/05 23:28:00 Debug: render area size changed value: 1280x738
07/05 23:28:00 Debug: render area size changed value: 1280x738
07/05 23:28:00 Debug: trigger: appinitwasnotrun
07/05 23:28:00 Debug: trigger: do nothing
07/05 23:28:04 Warn: [library] failed to load trackid 9299250 (50:1:e1d51790-47b2-4c4a-b200-497a5cf4a55d) in LibraryMutationEnv.Finish()
07/05 23:28:04 Warn: [library] failed to load trackid 9299762 (50:1:ad479c83-b5d7-4e50-ba24-25679e45beb4) in LibraryMutationEnv.Finish()
07/05 23:28:05 Warn: [library] failed to load trackid 9299506 (50:1:b9d28fd7-3a99-40e9-a1e2-da7a624cb86e) in LibraryMutationEnv.Finish()
07/05 23:28:05 Warn: [library] failed to load trackid 9298994 (50:1:d95d24ef-0ee5-47ef-bf52-081d6cd09fb2) in LibraryMutationEnv.Finish()
07/05 23:28:06 Trace: [clumping] clumping 852 tracks
07/05 23:28:07 Trace: [library/compute] computing 3 tracks
07/05 23:28:07 Critical: Library.EndMutation: System.InvalidOperationException: Album 0 not found
   at Sooloos.Broker.Music.Library.ComputeEnv.GetAlbumById(Int64 id)
   at Sooloos.Broker.Music.Library.ComputeTrack.get_Album()
   at Sooloos.Broker.Music.Library.<PerformWorkPartMunge>b__9b(ComputeTrack x)
   at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source, Func`2 predicate)
   at Sooloos.Broker.Music.Library.PerformWorkPartMunge(ComputeEnv env, List`1 album_tracks, IDictionary`2 load_tracklitedata)
   at Sooloos.Broker.Music.Library.Compute(IList`1 tracks, IDictionary`2 load_tracklitedata)
   at Sooloos.Broker.Music.LibraryMutationEnv.Finish()
   at Sooloos.Broker.Music.Library.EndMutation()
07/05 23:28:07 Trace: [library] endmutation in 9294ms
07/05 23:28:07 Info: [music] first pass through media thread is done
07/05 23:28:07 Info: [loadstatus] IsLibraryLoadFailed False => True
07/05 23:28:07 Info: [loadstatus] IsLibraryLoading True => False
07/05 23:28:07 Trace: [metadatasvc] GOT (10446ms) Sooloos.Msg.Metadata.GenresUpdate: 
07/05 23:28:07 Trace: [music/genres] got genre update in 10466ms
07/05 23:28:07 Trace: [music/genres] no update required
07/05 23:28:07 Info: [transport] initializing
07/05 23:28:07 Info: [loadstatus] IsTransportLoading True => False
07/05 23:28:07 Info: [loadstatus] IsStartup True => False
07/05 23:28:07 Info: [tidal] registered metadata context for tidal-ie
07/05 23:28:07 Info: update tidal location False => True
07/05 23:28:07 Info: [storagemanager] managing storage backend My Tidal Library
07/05 23:28:07 Info: [broker/locations] Status changed: 'TIDAL' (Type=Tidal) [a2bc918b-81fb-abc3-f24b-19bcfed910a2] is online
07/05 23:28:07 Info: [broker/locations] added location 'TIDAL Library' (Type=Tidal) [eb61ac37-bc40-68e4-3618-7079ba97804c]
07/05 23:28:07 Info: [broker/locations] Status changed: 'TIDAL Library' (Type=Tidal) [eb61ac37-bc40-68e4-3618-7079ba97804c] is online
07/05 23:28:08 Warn: [ui/slowness] widget win_apploading(326) > vpanel(327) > vpanel(332) > vpanel(334) > label(335) took 939ms to OnLayout
07/05 23:28:08 Warn: [ui/slowness] widget win_apploading(326) > vpanel(327) > vpanel(332) > vpanel(334) took 955ms to OnLayout
07/05 23:28:08 Warn: [ui/slowness] widget win_apploading(326) > vpanel(327) > vpanel(332) took 955ms to OnLayout
07/05 23:28:08 Warn: [ui/slowness] widget win_apploading(326) > vpanel(327) took 955ms to OnLayout
07/05 23:28:08 Warn: [ui/slowness] widget win_apploading(326) took 955ms to OnLayout
07/05 23:28:08 Debug: trigger: appinitwasnotrun
07/05 23:28:08 Debug: trigger: do nothing
07/05 23:28:08 Trace: POST request to https://push.roonlabs.com/push/1/connect
07/05 23:28:09 Debug: server said: 
07/05 23:28:09 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
07/05 23:28:09 Trace: [push] connecting to 54.162.88.177:9200
07/05 23:28:09 Trace: [push] connected
07/05 23:28:09 Info: [stats] 1291mb Virtual, 715mb Physical, 108mb Managed, 1044 Handles, 49 Threads
07/05 23:28:24 Trace: [appupdater] initial check for updates
07/05 23:28:24 Debug: Checking for updates: http://updates.roonlabs.com/update/?v=2&serial=7A446010-693D-4400-9A0A-CBF93E297787&userid=c108c6a3-ab0d-4da7-b091-715809cb33c0&platform=windows64&product=Roon&branding=roon&curbranch=stable&version=100200147&branch=stable
07/05 23:28:24 Info: [stats] 1271mb Virtual, 681mb Physical, 110mb Managed, 1022 Handles, 44 Threads
07/05 23:28:25 Debug: [appupdater] Update not needed
07/05 23:28:26 Info: Flushing kart data to server

Thanks,
Simon.

eric · July 6, 2016, 5:04pm

Hi @simon_pepper ---- Thank you for your input. I’d like to get a copy of your logs to our developers, in order to properly track your issue. I will be contacting you via PM with instructions on how to upload your logs to our servers. Thanks!

-Eric

simon_pepper · July 6, 2016, 5:59pm

Done - have PM’ed you back with details etc.

Thanks,
Simon.

albert_vara · July 10, 2016, 8:13pm

I have the error loading databases about 2 weeks ago and have been waiting to see if there is a general solution but don’t find it on the board. I am running windows 10 on a surface pro with a nas connected.

eric · July 11, 2016, 2:45pm

Hi @albert_vara ---- Sorry for the inconvenience here. I am going to contact you via PM momentarily to grab some logs from you. Please standby. Thanks!

-Eric

albert_vara · July 11, 2016, 3:31pm

Ok, the file was uploaded I am running windows 10 On a Microsoft Surface Pro The music is on a Ethernet connection, through a switch to a NAS

eric · July 11, 2016, 4:08pm

@albert_vara ------ Thank you for the quick response and the feedback. I wanted to confirm that I have received your logs and will be getting them over to our developers asap.

-Eric

eric · July 11, 2016, 4:10pm

@albert_vara ---- Just confirming, the logs you uploaded are titled “Roon_log.08.zip”? I don’t want to accidentally get them confused with another user’s logs, thanks!

-Eric

albert_vara · July 12, 2016, 6:23pm

Yes that is the file

eric · July 13, 2016, 8:02pm

@albert_vara ---- Thank you for following up and clarifying for me. I have downloaded the logs and a ticket has been taken out, which is being tracked by our developers. I will keep you updated on our progress as we troubleshoot this issue, thanks!

-Eric

albert_vara · July 13, 2016, 8:54pm

Thanks Eric… I tried some things and got it to work. I have a very large database and it appears your new version was timing out. I shut down other programs and non essential apps on Windows and ran it 5 straight times until it apparently worked its way through…worked for me. All is good.

eric · July 14, 2016, 4:24pm

@albert_vara ----- Thank you for your follow up. I am glad to hear that things have stabilized for you. Please let me know if anything else comes up and I will be glad to help out. Cheers!

-Eric

Milkyway · July 18, 2016, 6:49am

Hi Eric,
I encountered very similar issue what narkotic had after the upgrade. I had to reinstall Roonserver to enter ROON, but that was the only thing what I could try evenutally it worked, but I need the solution how to solve. Please advise.
thank you in advance.
Best regards, MAy