After Update to Build 1480 i got tons of different issues and problems.
My Hardware is an Intel NUC13 - I7 running Roon Rock native and only
Internal SSD with 4TB Memory 96% Used - 4% free space
ISP Telekom 1Gigabit Fiberline 1000 Mbit Downstream / 500Mbit Upstream
Router AVM Fritzbox 7590AX
…
Issues after Update:
Rock is starting but Login to Roon Rock need a long time. “Server not found” “Starting needs longer”
Tidal Login not possible or delayed
Qobuz Login not possible or heavy delayed
ROCK reaction time very slow - needs to be restarted often
Roon Client at iPad, or iPhone or Mac can’t load Welcome Page from Tidal and Qobuz anymore.
Since the update to Build 1480 everything was fine and perfect. It was ultrafast and there were no issues or problems.
What have i tried to fix it?
Restarted my router
Got a new fresh IP from my ISP
Restarted the switches TP-Link Ethernet
Restarted ROON ROCK @ Intel NUC 13 / i7 several times
ROCK and Roon Clients are totally slow after Update
ROCK need a restart after some minutes - After Reboot the Roon Clients did not find the server anymore or very late after 2 minutes
“Can’t Login to TIDAL” - “Can’t Loging to Qobuz” Error Messages with red window
“Oooops seems you have server issues…Roon can’t find your server” Messages
At the moment it is working, but very slow. Everything reacts totally delayed and extrem slow.
Before the update everything was just perfect. My system never had any problems since two years now. I give up, it must be the new build 1480 of roon causing it.
Probably somebody of the support could please help me and login into my server?
I am feeling helpless and please excuse my poor english, i am from germany.
Thank you very much
EDIT ADD:
I logged out from Qobuz and Tidal, shut down the ROCK Nuc and did a restart of the NUC. After restart of the NUC i did fresh install of ROCK over HTTP Web Interface.
Fresh reinstall was successful and Roon clients powered up, but still very slow reaction times
Now i did a fresh relog into Tidal and Qobuz accounts and did a reboot again of the ROCK Nuc
It is working now much better, but still very slow.
Personaly i believe there are multiple issues. The latest update makes the ROCK installation slower then before and everything is not working fluent anymore
The Logins of the streaming services of TIDAL and Qobuz are faulty. You need to delete the accounts from Roon and add them again after a clean install and reboot.
I dont know what i can do or try anymore. I tried my best to fix it, but it is still incredible slow performance on every client and rock.
BTW i am using iPad Pro M2 / iPhone Pro 14 Max / iMac Pro Monterey 12.7.6 @ original Intel NUC 13 / i7
On any client i have the same issues
Based on your detailed description so far, one item stands out:
It could very well be the case that you’re hitting the ceiling on performance with your ROCK with only a sliver of free space left.
If possible, I’d test out freeing up some additional space within your SSD and see how things feel.
With that, can you get a direct ethernet connection from your ROCK directly to your primary router while we troubleshoot? It’ll be good to eliminate any potential network throttling taking place as well.
Another easy test would be to temporarily test out a completely fresh Roon Server database - the steps to follow may be found below:
Create a fresh backup if you don’t have a recently saved backup alread
Hi Benjamin,
thank you so much for help and quick reply. I did the following things now as you recommended to me:
cleaned my Music Storage SSD 4TB internal to “4000GB, Samsung SSD 870 9% of 3696 GB available.” So it went down from 4% free to 9%. Question “How much SSD Space has to be free to work correctly? I thought if i own a 4TB i can fully use it without perfomance loss”
Intel Nuc connected directly to router with ethernet cable (Doesn’t change anything, same speed as before it is always 1000Mbit)
Stopped the Roon Server in WebUI and renamed the directory to “RoonServer_old”
Started the server again and built a fresh database. It was built after 10 minutes and worked fine and smooth. But i lost all of my favorites, my prefered settings and covers. It was a lot of work to do that, so i did something different and switched back to my old “RoonServer” and renamed it back.
Restarted Server again and it fired up. Everything works fine and fast, since i login to Qobuz service and Tidal.
System was immediatly slower and reaction times also. So i logged out from both and went pack to pure local files. It works fine as before Build 1480 update.
I don’t know whats exactly the issue with the system, but as i wrote before it was no kind of issue before Update to Build 1480. So probably it is Qobuz or Tidal logins?
Propbably you can check my server and login to verify that i did everything correct? That would helps me a lot. Thank you very much for help.
The same story.
Today Roon is pretty much out of work. Opening an album takes about a minute, and identifying a newly added album takes more than five ones.
Yesterday everything was fine.
Database and storage both look OK: 98% and 93% are free.
I’d say the rule of thumb is 10%. I don’t think this is particularly an SSD or roon issue. In windows, for example, once a disk slips below 10% free space it will display a “red” warning.
I have had several SSD failures where I maxed them out with less than 10% free-space. I’d make sure I had backups.
I probably found a solution to fix that kind of issues.
logout from TIDAL and Qobuz in Roon Client
shutdown your ROCK Server
Login in TIDAL with Smartphone App or Web UI and delete all your favorites and flaylists (Yes it hurts)
Login in Qobuz with Smartphone App or Web UI and delete all your favorites and flaylists (Yes it hurts more)
Power Up your NUC or ROCK again
Start your Roon Client and it should fire up without any streaming services just local data
Now login into Tidal and Qobuz again
Close the client
Reboot your ROCK / NUC again
Start Client again and et voila everything is running fast and smooth again
I don’t know why it worked, but it is fixed for me at the moment. So different people reported another problem with TIDAL or Qobuz Playlists in the past and slow reaction times after update
The login to Qobuz always failed before, now it works fine again. Same with TIDAL. I did screenshots from failed logins and the slow behavior of Roon. I am pretty sure it has something to do, with the playlists and logins of the streaming services since last Build 1480.
It is worth to try, but be warned again, you will loose all your playlists and favorites at the streaming services. Do a backup of them before or transfer the lists to spotify before you delete them. I transfered my playlists and favorites to spotify and now i will transfer them back.
Hopefully i could help with my experiment and help other people too.
