Build 216: Update stuck in a connect and reconnect loop [resolved with bad DSD analysis identified]

Support
24

Yes, that’s the problem.

25

Hi @David_Garretson ----- Thank you for the confirmation and the follow up! Moving forward I would like to grab a set of logs from you so we can try and determine what is causing this behavior to occur.

May I kindly ask you to please connect to your RoonServer share (like you connect to any other share on the QNAP) from windows explorer. Open the RoonServer folder (located on that share) and create a zip file of your logs folder. Once the package is ready can you please upload load them via dropbox and provide me a download link in a PM?

-Eric

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Thanks, I just sent you a PM. Dave

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Hi @David_Garretson ---- I just checked my inbox and am not seeing a PM :sweat: Did the upload complete yet?

-Eric

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5 posts were split to a new topic: Build 216: Unable to access Roon

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Eric, I just tried PM again. Maybe I’m not doing it right. I don’t have a drop box. Can you give me an email address to send the log file to as an attachment? Otherwise, email me and I’ll reply with an attachment.

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Hi @David_Garretson ---- Here is a link to the first PM you had sent me and my response to going about getting the logs over to us.

Thanks!
-Eric

32

Thanks, I just dropped you my folder of logs named Dgarretson Logs.

1 Like
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Hi @David_Garretson ----- Confirming that I have received your logs and that they are in our queue to be evaluated. Once I have some feedback for you I will be sure to reach out immediately with our thoughts/findings. Your patience is greatly appreciated!

-Eric

34

This was causing what appears to be a similar symptom to what I had…might be worth a look at the logs for any DFF file analysis errors

The file/s seem to be up sampled from JRiver MC from DSD256 to DSD512

35

Thanks. Good call! I deleted a Wechseldominante - Babel .dff DSD file (not DSD512) and Roon now behaves normally.