Pull out the usb cable and remove power from the dac. Wait a minute then hook up again
And fill in the info requested to give those offering help a fighting chance. Burnson make things down to chip level…no idea what device you have or how it’s connected
Thanks for the reports here! We’ve been able to identify an issue on our end regarding this and we’re working on a fix. Thanks in advance for your patience while we work on this!
But the Burson often fails to initialize. The playback stops to continue with the next track and the Conductor suddenly disappears as Audio Device and then has to be selected as Audio Device again. Is this in correlation to the problem? Thanks!
I don’t believe this is necessarily related to the other issue. Have you tried a different USB cable and is the behavior the same if so? Can you let me know the exact local time + date + track (if playing) when you next experience this behavior? I can check to see if your Core diagnostics have any further clues.
No, we haven’t changed anything on our side when it was working.
Since this is a Beta build of Mac, maybe it is playing a part in the issue. Can you try to install Roon on a non-beta device and plug the Burson in there? Does a connection to a different PC work as expected?
I informed Apple as well about the problem.
Both of my machines run on the latest macOS Beta.
I have noticed by now that the problem relates to different sample rates. During random playback when sample rates change from one song to another I get the error.
today Apple released a new Beta build of macOS 13.0 (Beta 5).
Unfortunately the problem hasn´t vanished.
I think your Burson configuration forces the Audio device to stop when there is a data overload. The overload is caused by high definition music with high and different sampling rates.
Ben here stepping in for Noris, I wanted to follow up on a question Noris mentioned:
If you can acquire a device that isn’t running a beta OS, that would be extremely helpful for testing. With that, please go through the motions to experience the issue, and grab a timestamp (date,time) of the issue and share it our way.
We’ll have our team enable diagnostics on your account to pinpoint the time of the issue to see what might be going on in more depth.