· I'm having trouble with my DAC, speakers, streamer, etc.
· Other
My CA CXN V2 is Roon Ready but regularly disappears from the Audio Zone
iMac wired to Talk Talk Super router (it was wired, but has been performing better as wi-fi). Cambridge Audio CXN V2 wired to router. Use Qobuz.
It’s worth eliminating the potential wifi trouble shooting scenario by hardwiring the server back to the router to remove that as a potential issue.
Will do. It constantly drops then, which I find bizarre. What next?
You haven’t mentioned what your Roon server is running on? So, check for updates, reboot it & if that doesn’t work maybe let us know what the server is with a brief specification.
Also, consider replacing the ethernet cable between Cambridge/router to eliminate it as as issue.
Reboot Router, power cycle the Cambridge (& check for firmware updates).
I’m using a 2015 iMac i7 with 16 gig RAM and 2TB Fusion Drive. I’m only playing music via Qobuz. I have another core from a 2018 MacBook Pro as a back up, that has an SSD drive. I only use wi-fi with that and have had no issues.
I think it’s worth trying the suggestions above to see if they have any effect but I think @support need to have a look at your logs as there’s something strange going on (probably a networking issue but disappearing zones/devices have been reported many times)…
Hi @Jonathan_Mills ,
Thanks for reaching out. I’ve activated diagnostics mode for your account and see quite a few networking issues in the logs. According to the log, the Cambridge fully drops off the network on multiple output methods, suggesting that the connectivity between the server and the device is broken.
We’ve often seen issues surrounding ISP-provided gear and it looks like your router is based on a Sagemcom router model, which isn’t exactly a well-reputable brand. You may be better off buying a consumer-grade router (TP-Link/Netgear/Asus/etc.) and using that instead and leaving your current router in modem-only mode.
I was unable to review the logging from your MacBook Pro, but I assume that the same behavior also occurs there when using that as your Roon Server? If so, it would further confirm that the network is the culprit.
I believe this is the case, although I have not had the problems when on my MacBook and connecting wirelessly. That could just be the luck of the draw. Another router seems like the best foot forward. Please explain what modem-mode is? I only use the router to hook up the TV, PS5 etc. Couldn’t I just ditch this and use a new router for everything? Many thanks.
Sorry but this isn’t good support advice Talk Talk routers don’t support modem mode like many ISP routers they are locked down. You will end up having two routers on your network that can bring its own level of issues with DHCP. If you dont understand or are not comfortable configuring network kit then do not go this route as it will require some knowledge to avoid more issues.
You can’t use any old router with uk ISP providers you need to have their kit to connect.
If you want to go ahead then you will need to disable wirelsss on the talk talk router so it only works via wired and then plug in the 2nd router to one of its Ethernet ports. Setup WiFi on new router to have the same wireless ssid your where using on the talk talk router and set the password to the the same then all other devices should then connect to the WiFi on your new router without further intervention and connect any wired connection direct to the new router.
Modem mode is also known as bridge mode, if you speak to Talk Talk they will probably agree to reconfigure your router to “bridge mode.” In Bridge Mode the old router’s wifi is disabled, your new router will take over DHCP, this may require that you manually configure it. Also, if you go down that road you will need to reconfigure WiFi on your new router as described by Simon (@Simon_Arnold3)
Such a headache. I love Roon, but just can’t get it to work. I sense Talk Talk will neither have a clue or be interested in resolving my issue, as the router is fine with everything else. And you say that this router is problematic and will not work. I don’t want two. Routers are pretty ugly and this is nicely hidden. What does one have to do to get Roon to work with Qobuz? It’s been nothing but a headache. I’m using CA’s StreamMagic now and getting zero problems. I do want Roon back though, but the drop outs and disconnects are impossible to live with.
I am wired to Talk Talk not using wi fi. More and more confused. As Audio Gold say, “It should be about music, not networking.” Roll on Connect. Vinyl is far easier.
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