Can not start Roon on QNAP - Couldn't find a valid ICU package installed on the system

[Amnon_Nessim]

Roon Core Machine

Model: TS-670 Pro
Architecture: x86_64
QTS Version: 4.3.6 - Build: 20211019
PKG Version: 2021-05-18

Hi,

I can not start Roon on QNAP - it used to work in the past, but now when I start it fails.
I tried to uninstall it, then reinstall, didn’t help. I also restarted QNAP, made sure it’s updated.
Help would be appreciated

########## Installed RoonServer Version ##########
100800884
1.8 (build 884) stable
stable
##################################################

Process terminated. Couldn’t find a valid ICU package installed on the system. Set the configuration flag System.Globalization.Invariant to true if you want to run with no globalization support.
at System.Environment.FailFast(System.String)
at System.Globalization.GlobalizationMode.GetGlobalizationInvariantMode()
at System.Globalization.GlobalizationMode…cctor()
at System.Globalization.CultureData.CreateCultureWithInvariantData()
at System.Globalization.CultureData.get_Invariant()
at System.Globalization.CultureInfo…cctor()
at System.Globalization.CultureInfo.get_CurrentUICulture()
at System.TimeZoneInfo…ctor(Byte[], System.String, Boolean)
at System.TimeZoneInfo.GetTimeZoneFromTzData(Byte[], System.String)
at System.TimeZoneInfo.GetLocalTimeZoneFromTzFile()
at System.TimeZoneInfo+CachedData.CreateLocal()
at System.DateTime.get_Now()
at Base.Utils…cctor()
at Base.Utils.SetApplicationName(System.String, System.String)
at Sooloos.App.Main(System.String[])
/share/CACHEDEV1_DATA/.qpkg/RoonServer/RoonServer/start.sh: line 52: 32103 Aborted “$P” “$@”
/share/CACHEDEV1_DATA/.qpkg/RoonServer/RoonServer/start.sh: line 34: kill: (32103) - No such process

[BlackJack]

@Amnon_Nessim

Process terminated. Couldn’t find a valid ICU package installed on the system.

Looks like you’re missing prerequisites to run Roon. Read also: Roon 1.8 (Build 846) is Live!

@Amnon_Nessim

PKG Version: 2021-05-18

Download the current QPKG from the link in the message below and install it manually then try again.

QNAP qpkg Latest Update

Sorry, I have been away, visiting my family. Technically there is no restriction in the app, not to install the app on QTS 4.4.3 (even though I only ran tests on QTS 4.5.x and 5.0). I will ask QNAP for info about it. In the meantime, it should also work to just download the app from the QNAP App Center web view and install it manually on QTS 4.4.3.

Additionally:

As your NAS is no longer supported by QNAP you should start thinking about a solution to replace the NAS (as Roon Core). Some thoughts about how to proceed already got collected in the thread linked below:

Alternatives to QNAP QTS and Synology DSM Operating Systems

There are alternatives to QTS

[Amnon_Nessim]

Thank you! Updating to the package you sent did the trick! The update did not appear on the QNAP update store - you have any idea why? Is there a repository for ROON updates I might need to add?

[BlackJack]

Like your NAS its OS (QTS 4.3.x) is no longer supported by QNAP. You can no longer automatically get updated packages that way. Read also:

QNAP qpkg Latest Update

I received an answer from QNAP regarding QTS 4.3.x: QNAP has already stopped updates for QTS 4.3, and QTS 4.3 couldn’t be updated to newer FW version. However, you can provide the Roon Server QPKG to the user for manual installation.

[Amnon_Nessim]

Yep, saw that… Although firmware updates for minor version are still maintained.
Thanks for the quick help!