SGC SonicTransporter i5->OpticalRendu->iFi Pro iDSD DAC
Number of Tracks in Library
Description of Issue
All of a sudden, yesterday, I could not connect to the Roon server on my sonic transporter i5. I have no idea why. Is it that the room core is damaged, is something wrong with the i5, is it a software glitch, or something else? Again, I’m lost as to where to even start. This has never happened before. Occasionally (rarely) it connects for a minute or so, and then I get the message “lost connection to server”. I don’t know if the problem is with SGC, or with Roon, or something else. Any ideas as to how to troubleshoot this problem? Any help would be greatly appreciated. Thanks!
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
2
There have been a rash of SGC losing Roon Core of late.
Best to contact SGC I think.
Paging @agillis for you.
By “its website” meaning sonicorbiter. com, then the answer is yes. I have tried restarting Roon on the SonicOrbiter website, and I’ve tried restarting the SonicTransporter i5 many times. No luck.Thanks for your tips. It’s all helpful.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
5
The last time this occurred ( yesterday) SGC had the customer uninstall the Roon server software via Sonic orbiter and then reinstall and that appeared to work.
I did reach out to Andrew and he probably won’t respond until Monday. A possible relevant fact–I restarted my OpticalRendu and the light never turned green. It got stuck on orange. Now maybe that’s because it’s not receiving a signal from the ST i5, but I do wonder if its relevant. Thanks for helping me out.
I would recommend to try my suggestion (see above) first. Otherwise, you will have to make a backup first and then restore that backup after you have installed Roon Server again.
That’s exactly what I did and it did work. I also had to reinstall all of the Roon Remotes as well. Now everything is copasetic. How does the Roon Server software get corrupted like that from one day (working fine) to the next day when it no longer works? Thank you all for your help. It made things so much quicker and easier.