Can‘t login Qobuz from Roon

[ANNE-MARIE_RADERMACH (ANNE-MARIE RADERMACHER)]

Having the same issue since yesterday !

[ANNE-MARIE_RADERMACH (ANNE-MARIE RADERMACHER)]

@ivan

Hi, @ANNE-MARIE_RADERMACH sorry to hear about your troubles. Could you, please, answer the following questions:

• Am I right that you were previously signed in Roon using this Qobuz account, but a day ago you were automatically logged out and cannot login anymore?
• Is it possible for you to change password via Qobuz page (any new password, you can revert it back to previous value as soon as you are done with this test) and then try to login Qobuz account in Roon once again?
• Do you have any active VPN app running at the moment?
• Is that possible for you to follow instructions listed here and share a zip archive with us via Dropbox or GDrive? If you do not use any of these services, we can think of a convenient way of uploading an archive.

Thanks!

–
Ivan

1. Correct, but before that half a day difficulties playing Qobuz
2. Yes, tried this without result
3. No VPN running
4. Not using these

[Carl]

Hi,

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. Hence I split out your topic.

[ivan]

Hi, @ANNE-MARIE_RADERMACH, thanks for your reply. I sent you a Private Message with further instructions.

Sorry for troubles.

–
Ivan