Can`t login to Tidal from Roon

Roon Software Discussion TIDAL
1

Hi @support,
Unfortunately, Roon do not let me connect to Tidal anymore (the amount is active and possible to login to directly from the Tidal interfaces). Please help me to solve this issue. i have the Roon server on a Windows 8.1 64 bit version, controlling it from a Mac and my android phone, all is updated to version 1.3 on request from the Roon update service

Henrik

2

Have you tried rebooting the Windows system running Roonserver yet?

3

Hi,

If rebooting the device running your Roon Core does not work, try:

  • Stopping RoonServer
  • Deleting the RoonServer/Cache directory
  • Starting RoonServer

If that’s does not work then @support will follow up with you.

2 Likes
4

Hi @Henrik_Bibow ---- Thank you for the report and sharing your feedback with us!

Moving forward, I would recommend the following (in this order):

  1. Try power cycling your equipment as suggested in @RBM’s post (:thumbsup:).

  2. Try deleting your TIDAL cache as suggested in @Carl’s post (:thumbsup:).

If either of those methods do not yield a positive result:

  1. Would you mind going into the database on your Core and deleting this file:

Database/Registry/Core/tidal_account

If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.

-Eric

1 Like
5

Simply the login to tidal webpage (not the tidal app!! app on Mac) solved my issue not being able to connect roon/tidal for days. What I also observed during my root cause analysis is that the tidal registry file wasn’t present in the core folder.

Thx community contributing for issue solving