Hi Roon gurus @support:
Setup: I use a 2013 MacBook Pro but am running Roon and El Capitan (10.11.6) off a 32GB SD card to minimize processes and improve sound quality. I’ve been doing this successfully for a couple months now with no problems accessing my Tidal subscription. When I updated Roon to the latest build (223), Roon failed to login to Tidal and so I tried the manual login in settings. I don’t know if the login problem is associated with the update or whether that was just a coincidence. When I try the manual login with Roon, I get the “bad username or password” message even though the identical username and password gets me into my Tidal app.
I searched for other threads that addressed this issue and found a couple that advised going into the Roon databased and deleting a tidal_account file. I searched for this in my Roon database but it is nowhere to be found. I did find a file named account_v2, but I have no idea if that is related to Tidal.
Can you help me access my Tidal subscription?
Jon in Seattle