Hi @Jolly_Wykoff ---- Thank you for the PM. Typically we try to handle any support related questions on the “support” thread of community so other users have access to any information or troubleshooting advice being shared, should it provide useful to them as well. Would you mind if I made this a public topic and we can continue from there?
Furthermore, If you have not already, I would recommend trying the following (in this order):
-
Try power cycling the device hosting your Roon core
-
Try deleting your TIDAL cache.
If either of those tips do not yield a positive result:
- With the application not running … would you mind going into the database on your Core and deleting this file:
Database/Registry/Core/tidal_account
If you are unable to locate the ‘tidal_account’ file:
- Confirm that your TIDAL account is still active, as suggested here.
-Eric