Tidal - Bad user name or password [Resolved - Restart]

I can’t login to Tidal anymore. I got the error message “Bad user name or password”. If I use the same user name and password on the Tidal internet site I am able to login. Tidale is running on a synology server and the client ie windows 10.

Hi @Ole_Nielsen ---- Thank you for the report and sharing your feedback with us!

Moving forward, I would recommend the following (in this order):

  1. Try power cycling the device hosting your Roon core

  2. Try deleting your TIDAL cache.

If either of those tips do not yield a positive result…

  1. With the application not running … would you mind going into the database on your Core and deleting this file:


If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.


I did restart of my NAS (core server) and now I am able to login. Thank you for your help.

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