Can’t play the Kkbox music on the Roon

[Yu_Ting_Wen]

“After connecting Roon to Kkbox, I am unable to play any music from Kkbox.”

[Martin_Webster]

@Yu_Ting_Wen, welcome to the Roon community.

I’m moving your post to the #support thread. It would be really helpful if you stated what the messages say–is it similar to KKBOX is loading slowly or too many failures?

If so, this is indicative of a networking problem. Therefore, please complete the following template. Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon. Thank you.

Roon Core Machine

<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>

Networking Gear & Setup Details

<!‐-Your network gear (model of routers/switches) and if on Wi-Fi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>

Connected Audio Devices

<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>

Number of Tracks in Library

<!‐-Tell us how large your music library is, e.g. “30,000 tracks”-‐>
<!‐-Write below this line-‐>

Description of Issue

<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>

Including these details in your first post helps resolve your issues faster.

[Jyh_Wen_Lee]

I have this problem too.

[benjamin]

Hi @Yu_Ting_Wen,

Can you confirm that all your devices are connected to the same subnet within your local network? I would also confirm that no VPNs or any third-party network devices are active during playback.

As @Martin_Webster mentioned, if we could get the specific error message you’re receiving, that would be helpful too.

Thanks!