Roon Core Machine
ROON NUCLEUS +
Networking Gear & Setup Details
Arris TG2492LG-85 Router
Connected Audio Devices
My Endpoint is a Trinnov Alt32
Number of Tracks in Library
Description of Issue
My Nucleus+ won’t see the network I have tried rebooting my Router and also the Nucleus+ and the Network still can’t see the Nucleus, I also looked for it on FING and it’s not on there also.
I have tried different Ethernet cables and still nothing
What do you see when you hook the nucleus up to a TV or monitor by HDMI?
Nothing I can’t see anything
Can you post a pic of the Screen? Does anything display at all during boot up?
And I have tried both HDMI A & B from the Nucleus and nothing
And you power cycled the nucleus because we need to see if the thing breathes at all?!
Basically as @Bernd_Kurte says, a photo of the monitor AFTER a Nucleus reboot to see what, if anything is displayed at all would be a good start.
Yes I have powered it on/off from its power button, it does turn off and then turns back on but no information on a monitor when booting up
As you can see the power light is on and working
You might try unplugging the power cable for a couple minutes.
I done that countless times
Have you tried cycling the Input button on the monitor to make sure it is on the right input?
Hi @Michael_J_Mccann ,
This does look like the Nucleus has a hardware issue and needs to go in for repairs, can you please let me know:
- Where was the Nucleus purchased - from a dealer or direct from us?
- What was the Nucleus date of purchase?
- What model Nucleus is this?
- What is the serial number found on the bottom panel?
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