Cannot connect to Innuos Zenith MK3 after Roon reinstallation on iOS (ref#GJ5PQG)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After uninstalling roon for having enough space for the new ios-software-update,and re-installing the app, I am no longer able to connect to my innuos zenith mk3. Roon app does not find the server

Describe your network setup

Router is situated in Austria, Provider is A1. Server is connected to the router via ethernet cable

2

Hi can you check that Roon has access to the local network.

iOS/iPadOS Settings → Apps → Roon

If that doesn’t help, install a network scanner app (I use Fing) and see if it can find the Innuos.

1 Like
3

Hello @Thomas_Possert ,

Please try the suggestion that @Carl provided and let us know if it helps, thanks!

4

Hi @Thomas_Possert,

We’re pinging this thread for a response after the weekend.

Please navigate to your iOS System Settings on the iPad and select Privacy & Security -> Local Network. Ensure that Roon is on the list of applications with local network access.

Next, again navigate to System Settings, then click Wi-Fi in the sidebar. Scroll down and disable the Private WiFi Address option.

Next, restart RoonServer and the iPad.

Let us know if this helps.

5

This thread is now closing due to inactivity/lack of response.

If you’re still experiencing the symptoms in your original report, simply open a new tech support request (select “other” and reference this thread) and the team will merge threads accordingly.

Otherwise, we’ll assume the issue was resolved behind the scenes. Thank you!