Cannot connect to my Tidal account

Roon Core Machine

Mac mini 2018 - 8Gb

Networking Gear & Setup Details

Linksys Velop

Connected Audio Devices

Linn Akurate, connected via Ethernet

Number of Tracks in Library

50740 tracks

Description of Issue

Hello,
When opening my Roon Client (last Mac version installed on a MacBook Pro connected via Ethernet), Roon didn’t want to play a track from my Tidal library. Same when trying from my iPhone.
So I went into Preferences try to disable and enable the service.
I decide to Logout from Tidal and I try to login again with my Tidal login & password but without success.
Roon gives me a “Tidal login failed” error.
I click on Retry but I still get the error. (screenshots here attached)

I double-check my Tidal credentials which are correct.
I have a Tidal Hifi Plus account.

Everything was working fine until now and I didn’t change anything in my setup.

Could you please help me to get back my Tidal account in Roon ?

Many thanks in advance.
Serge

Screenshot 2022-08-01 at 18.37.53

[Moderator Edit: Screenshot with user email address hidden.]

Same issue for me.

Problem seemed to be solved.

No, not yet…

Same issue since yesterday, W10 here.
I have als removed and recreated the login with same result: Tidal login failed
Its running fine via the Tidal desktop app

Edit: solved after restart of Roon Rock

Hi,
Thank you for the the trick :upside_down_face:
I restarted my Mac mini with the Roon Server and it solves the problem for me too.

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.