Cannot get my nucleus to connect

Support Nucleus Support
5

Hi @Tim_Willows,

Ben with the suppor team here, thanks for writing in! Sorry to hear about your Nucleus issues. @Robert_F is correct in next steps with their questions:

I’m not seeing the Nucleus online within your account info. It may be worth resetting the network settings on the Nucleus. Steps to follow below:

  1. Connect the Nucleus to a monitor or TV via HDMI.
  2. Connect a USB keyboard to the Nucleus.
  3. Power on the Nucleus and let it boot.
  4. Press ENTER
  5. Type resetnetwork
  6. Press ENTER

Let me know if you’re able to connect afterward. Thanks! :+1:

1 Like