Cannot log-in. Are you online issue

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac Mini 2018, Macbook 12 2017

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Asus AX6600 WiFi and Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

KEF LSX

Description Of Issue

I tried to switch core from macbook to mac mini. Unauthorized macbook on my Roon in mac mini and logged-in with my account and password but Roon keeps asking me “Are you online - your account needs to be quickly confirmed then you’ll be all set. please cjeck your internet connection and try again”.
Of course I’m connected online. I tried WiFi, Ethernet, ipv4 or ipv6, but didn’t work.
Please help.

2

Hi @Daisuke_Yamamoto ,

We had an outage and are currently in the process of bringing things fully back online:

Things should be working fully very soon. Apologies for the trouble!

3

Noted and thanks!

4

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