CANNOT LOG IN for iphone or ipad

Support
1

Core Machine (Operating system/System info/Roon build number)

ROON CORE IN QNAP NAS

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

UPC ROUTER

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Auralic Aries G2 and Vega g2

Description Of Issue

Cannot login from iPhone and iPad
after recent update many problems
now when I try to login after several seconds a red error message “Network error” appears
internet is working fine.
DNs is 1.1.1.1 and 1.0.0.1
tried rebooting everything but does not work

what to do?

1 Like
2

Hey @guillermo_conde,

I’m so sorry to hear about the issue you’ve been running into - is this still the case? If so, could you please try re-installing the Roon Remote app on your devices?

And please, accept my apology for the delay in getting back to you :pray: