Affected Product Roon Roon Issue Category Installation or Setup Description of Issue I have had Roon account for two years. Suddenly I cannot log in to the app on my macbook Roon Core Platform macOS Roon Core Specifications I am using a 2020 MacBook Air running Ventura 13.5. Connected Audio Dev…

Thank you to Felix and Ricardo for confirming that my problems are more widespread and not totally down to my lack of tech savvy UPDATE:- one step forward and three back. Last night I rebooted my laptop. After the reboot the Roon app would not open. I was told “Are you online? Please check your int…

FURTHER UPDATE:- I managed to get into Roon. I quit the app, logged off wi-fi on my MacBook and then logged on again. Reopened Roon and it connected I also managed to connect with my NAS. I think that was my fault and I was not entering the correct details when trying to add a network share. The th…

So, after coming home and trying to login again it just works now. Everything is back to normal. All album art is showing, Qobuz works fine and I was even able to return to my initial database without any hickups. Roon seems to have resolved the issue. Thanks!

Thanks Felix. In fact today I had a similar experience. Everything seemed very slow but then I was in. All album art was showing. The Roon photos of artists etc were showing.BUT I still cannot log in to TIDAL which is a major problem for me. And in fact, suddenly, only some of the album artwork is n…

[Screenshot 2023-08-31 at 17.13.04] [Screenshot 2023-08-31 at 17.12.47] In my browser I get the first message but in the Roon app I get the second Problem is not solved Plus all the Roon Photos and album artwork has disappeared again

Hi @aduff1874 , A few additional things to try: [image] aduff1874: Home Network Details I use wi-fi. Router is from BT Are you still using wifi to connect your core device to your network? This is prone to network issues. Please hardwire your core device via ethernet per our suggested networ…

Clearing the TIDAL cache did nothing I have sent logs All photos and art work have disappeared Logging in to the app is still a process. constantly told there is no internet connection TIDAL will not connect

Tried to open Roon app this morning. Says I am not connected to internet. I am. Quit Roon. Switched wifi off then on again. Tried to open Roon and got this message:- [Screenshot 2023-09-01 at 07.29.08]

Latest UPDATE Opened laptop this morning. Roon had disconnected. Same rigmarole as before. Would not connect. Told me the internet was not connected. Eventually let me in after many attempts. Then if I reboot laptop or quit Roon the same happens. Takes many attempts, quitting the app, switching wif…

I still cannot connect to TIDAL Not good enough If I cannot connect my TIDAL account Roon is not worth having for me Roon support - I need a solution

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Cannot log in to Roon app on MacBook (ref#994FA6)

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