Cannot login on Roon App on iPad [Invalid ReCaptcha?]

[Chris_Speakman]

I’m getting an error failed recapture there is no recapture presented for my to validate

[DDPS]

Recaptcha doesn’t always present pictures. There’s a version that uses a complex heuristic of invalid logins and IP addresses to validate, and you may just have to wait a bit or try from another location.

[Chris_Speakman]

Tried several times over two days before posting this. Also tried turning off my vpn

[David_Dixon]

Affected Product

Roon

Roon Issue Category

Description of Issue

I can sign in on laptop (Windows 10) but Roon App on iPad will not let me login. It shows my Nucleus as “ready” at login attempt shows “captcha failure” but I received no captcha to complete

Roon Server Platform

Nucleus

Roon Server Specifications

Nucleus (not nucleus plus) has been working fine since May 1, 2020.
Account active.

Connected Audio Devices

USB into Mystique X DAC

Home Network Details

Hard wired Wifi from router

[connor]

Hi @Chris_Speakman,

Have you tried a different default browser with the VPN off? The most common culprit for an ARC login loop on iOS is adblocker software in a third-party browser.