Cannot play tracks from Tidal (Tidal sync works, internet radio works)

Support
1

Roon Core Machine

Windows 10 Home, v 21H2
Intel i7-7700K CPU @ 4.20GHz
16GB RAM

Networking Gear & Setup Details

Gigabit fiber, Araknis gigabit router & switches, Cat6 core & remotes

Connected Audio Devices

Naim ND5 XS 2 streamer
Apple TV streamers
Chromecast Video
all on Cat6 connections

Number of Tracks in Library

16780 tracks

Description of Issue

All Tidal tracks fail to play back: After clicking the play button, the time shows:0:00 and doesn’t move, and the elapsed time “bar” shows a waiting state (moving back and forth).

This occurs no matter the playback device - Naim streamer or AppleTV.
Restarting the Roon Core windows server did not resolve the issue.

Everything else is working:

  • internet radio & local file playback
  • browsing Tidal albums, art, and tracks
  • Tidal playback using my account on any other non-Roon device or platform
  • signing in to account on Tidal.com

Was working fine a few days ago. My Roon core recently updated to build 970 - not sure I can tell, but the problem may have occurred with the update.

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monty

I have the Roon Server logs from before and after the reboot - not sure if I can attach them here, so I uploaded them under my name to the Logs Uploads Server.

Thanks, please help asap…

Monty Kosma

2

suggest you remove or sanitize the image with your email in plain sight

maybe try turning off windows firewall if its on…see if that changes anything - or any other firewall you might have in play for that matter

3

Thanks.

Not sure why that would have changed when it worked fine last week, but I tried disabling windows firewall entirely - no effect. Nor does any traffic appear to be blocked by my pi-hole DNS server.

monty

4

And if you bypass Pihole?

1 Like
5

Still fails with windows firewall and Pi-Hole disabled.

6

Have you restarted everything including the router after disabling the firewalls and pihole? What dns is it using in this setup with everything out play?

7

Hopefully Roon @support can help, I’ve sent them the logs and debug is turned on…

@wizardofoz DNS is not the issue; it makes no difference using Cloudflare (1.1.1.1). As I said, this was working fine about a week ago and I’ve made no changes to network or anything else around here.

8

FYI - got it working. No explanation as to what happened. I remembered that I’d reported a similar problem in April 2021; back then, Roon support said they were “investigating” why many people were having issues with Tidal and suggested deleting my tidal_account file.

Specifically, what fixed my issue was the following steps:

  1. delete the file tidal_account from the Roon Server\Database\Registry\Core folder
  2. restart the computer

monty

1 Like
9

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