I am a fairly new Roon user. I have RoonServer installed on my QNAP NAS (connected by Ehternet to a Naim Uniti Nova—but that is irrelevant for the purposes of this post). I control Roon from my MacBook Pro and iPad and everything works perfectly.
However I foolishly originally set the Roon backup folder to be within the set of watched folders on the NAS. Having realised the error of my ways I set a new backup location on the NAS which works fine. The problem is that I can find no way of deleting the original backup location within the watched folders. I can delete original backups from within the folder (via Roon > Preferences > Backups > View Backups) but there seems to be no way of deleting the now redudant RoonBackups folder. The NAS merely revolts when I try (“Unknown error”) and Finder on the MacBook Pro is little more helpful (“The operation can’t be completed because you don’t have permission to access some of the items.”). Finder > Properties shows “custom access” for that folder.
Short of dynamite, does anyone have a useful suggestion? I have a tidy mind and this is untidy.
Thanks for the very senisble ideas. Unfortunately if I go to Roon > Preferences > Storage and from there disable the watched folders I still can’t delete the rogue backup folder.
I rather suspect Roon does something about access to that folder which makes it hard to delete. I’ve tried displaying hidden files but didn’t really want to meddle further. I appreciate it’s merely a cosmetic issue but imagine there are others who from time to time need to be able to delete old Roon backup folders.
In any event, it’s not urgent and I do appreciate the contributions!
Thanks for contacting us regarding this issue. We don’t mind the pings when customers have actual support questions for us to answer .
With that said, I would try to re-take the permissions for that folder through your OSX by using these instructions from Apple (except instead of the home folder, select the RoonBackups folder). I would set both read + write access for your logged in user for that folder and then try deleting it again.
@noris thanks for the help and sorry for the slight delay responding. Unfortunately, having tried what you suggested I have to report that I’m getting the same error message.
This is what I did (just to show I followed what was suggested!) - having, for good measure, disabled the watched folders from Roon and made hidden files visible on the NAS:
and, as a result, when I tried to delete I received the same error message:
@Stephen_C - I would change the permissions for everyone to “Read & Write” and also click the cogwheel icon and press “Apply to enclosed items” as per the docs I sent. Please let me know if that helps.
@noris unfortunately macOS does not permit me to change the permissions on that folder for Everyone (even though I’m logged on to my MacBook Pro as administrator). I did “Apply to enclosed items” previously. Sorry for not making that clear.
@noris…success! I should have tried long ago logging on to the NAS as administrator and using the nuclear option. The folder is gone - and I apologise for causing so much trouble.
.
