Cannot sign into Qobuz on any device

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac OS 10.15.5 (macOS Catalina)3.6 Ghz Dual-Core Intel Core i5 Mac Mini with 8 GB RAM. Roon Version 1.7 (build 571) stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Mac Mini is using Ethernet which is plugged into a Netgear Nighthawk X10 router which in turn is plugged into a Netgear CM1150V cable modem which is wire with Comcast gigabit networking.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
I have multiple devices.

  • PS Audio DSD
  • Two Apple Tv’s
  • Two Raspberry Pis running
  • Chord Mojo/Poly

Description Of Issue

On none of my devices am I able to sign into Qobuz through roon. I am able to sign into Qobuz using both the web site and the stand-a-alone Quboz app. This used to work just fine and now it is not.

3

Hello @James_Murphy, thanks for your report! Did this issue start occurring recently? If you disable your firewall and antivirus temporarily do you see any changes here?

4

There was an update this morning to Roon. Once installed, I can get back into Qobuz! Thanks for the update!

5

Hello @James_Murphy, that’s awesome news! Please let me know if you have any further issues in the future, we’re happy to help!

6

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