Cannot Update CORE from 1232 to 1244

Support
1

Roon Core Machine

SYNOLOGY DS920+

Networking Gear & Setup Details

LAN. DNS forced to 1.1.1.1

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Systems detects a new version is avail.
After clicking OK, I receive the following error:
“Erreur lors de la vérification de la mise à jour”
Checking in RoonServer/Logs, I found a TimeOut message.
04/15 10:47:57 Error: [appupdater] While downloading update: System.Net.WebException: The operation has timed out.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.GetWebResponseTaskAsync(WebRequest request)
at System.Net.WebClient.DownloadBitsAsync(WebRequest request, Stream writeStream, AsyncOperation asyncOp, Action`3 completionDelegate)

Note that I can download from my PC the file “RoonServer_linuxx64_200001244.tar.bz2”

2

Looks like there is a FileName / UpperCase issue:
I have installed Firefox on the synology: I can download
“http://download.roonlabs.net/updates/production/RoonServer_linuxx64_200001259.tar.bz2”

Note that I receive an errror for “http://download.roonlabs.net/updates/production/roonserver_linuxx64_200001259.tar.bz2”

NoSuchKey The specified key does not exist.
No such object: roon_updates/production/roonserver_linuxx64_200001259.tar.bz2
3

Hey @Arnaud_MIGEON,

Thanks for taking the time to write in! After reviewing your diagnostics, we’re seeing traces relating to something in your network potentially blocking Roon from properly updating. I would also suggest removing your second network interface to see if that may help.

After reviewing your core logs, I can confirm you have the proper update link associated with your core, so this can be disregarded.

5

Dear Ben,

Many thanks for your answer
My second ETH is not connected. How do I disable it from DSM (using Synology DSM 6)?
Note that I have downloaded the update file from the Synology (Mozilla via Docker).

image
image901×603 20.9 KB

6

Hey @Arnaud_MIGEON,

Thanks for the update. While our team investigates further, let’s refresh your core database. Steps to follow below:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Core” and connect to the new database

This may help get your core updated. I’ll be on standby for your reply. :+1:

7

Hi Ben,

Sorry, still facing the error.
As a workaround, is there a folder where I can drop the update file roonserver_linuxx64_20000???.tar.bz2 ?

8

Hey @Arnaud_MIGEON,

Thanks for the update! After reviewing your account information, I see that your core is now on Build 1259. This isn’t the latest build as we just released Build 1272 yesterday, but there is progress nonetheless!

I wanted to check in to ask you if you had made any manual adjustments to your core or network that resulted in your recent successful update? Let me know. :+1:

We’d also be curious to see the network settings on your NAS specifically, if possible. Thanks!

9

Hi Ben,
Here after Network settings on my Synology.
image

Do you want me to execute some Console commands ?

10

Hi Ben,
Fixed:
Backup, UnInstall, ReInstall with latest build (1272) from SynoCommunity packages, Restore and manage existing Core…
Thanks for your support. It was rather a bug on the Synology version.

11

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