Can't access ROCK File System or NAS via Hostname

[Jack_O_Donoghue]

• What is your router model/manufacturer and how the Core and NAS are connected in the setup?
• Is the NAS and the Core on the same switch or are both plugged directly into the router via Ethernet?
• Are you still able to access the network share via Finder or Windows Explorer when connecting via Hostname?

Hi @noris, thank you for continuing to diagnose this issue. Please can you update on how to reconnect NAS to ROCK via Hostname?
Or an interim option to restore shares via Direct IP, but retain metadata without needing to rebuild the library?

Joining up as this thread is exactly the same issue as I’m experiencing- answers to your questions quoted:

1. BT Home Hub 5 router connecting rock build 175 (previously running without issue on Intel NUC) to Synology ds412+ NAS for all local music shares
2. NAS plugged directly into the router via Ethernet and the Core connected into LAN switch which is wired into the same router. The NAS and the Core both have static IPs assigned
3. Yes, I can still access the NAS share via Windows Explorer

I have reconnected all shares via Direct IP however the library has undergone a full rebuild and my custom metadata and matches have been lost…

Thank you for your help.

Jack