Mac OS Ventura 13.6.1, 3 GHz Quad-Core Intel Core i5, 16 GB RAM
Comcast Infinity router w/ Eero mesh routers, WiFi
ROON Vault 2 music server, WiFi
8800 tracks
Cant connect to Roon core (my Mac) with iphone or iPad. Get a message saying both devices need software updates (they don’t) Problem appeared 3 days ago
What are the build numbers of your Roon Core and the Roon Remotes on your iPhone and iPad? Thank you.
Core:Roon V. 2.0, build 1148
iPhone and iPad: Cant get past the “software update needed” screen, but I reinstalled both two days ago
That’s a very old build of your Roon Core - I think you need to upgrade it to the latest build (1311)
OK but what is the purpose of the “update automatically” setting, which was/is enabled?
Can I update by using the link you provided to Roon 2.0.23?
Update via the download page (and yes, the link was in that Software Release Notes post).
No luck with the updated Roon. Still get the “software update” error.
So what is the build number of the Roon Core on your Mac now?
Still the same, 1148. Update apparently was unsuccessful.
Sorry, but did you first uninstall Roon (by dragging it to the Trash, I believe, on MacOS) before downloading and installing the latest version of Roon from the Downloads page?
Hey @Gary_Cullen,
Ben with the support team here, thanks for writing in!
The first time I would take look at is your local network. Can you confirm that both your Roon server as well as your remote devices are all on the same local subnet?
With that, I would also temporarily disable and remove your bluesound vault from the mix while we continue to troubleshoot.
Let me know how things look above, thanks! 
My Roon version was way old so I installed latest version and now all is well. Dont know why auto update didnt work?
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