Can't connect to Innuos Core

[Andreas_Fels]

I am experiencing the same with a Innuos Zen Mini Mk.3 as a core and MBP as the streamer. Both have been updated today (to 1.7 bild 536). Good to see that I am not the only one with this problem. I am looking forward for the problem to be resolved.

[dylan (Dylan Caudill)]

Hi @Andreas_Fels,

Any change if you reboot the Core machine?

If not, would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Thanks!

[Andreas_Fels]

Yes, I rebooted the Core machine and the app as well. Still “initializing…”

You can download the logs via Dropbox

Andreas_Fels.zip

[dylan (Dylan Caudill)]

Thanks, @Andreas_Fels. I’ve passed them along to the team for analysis and will follow up soon.

[dylan (Dylan Caudill)]

Hi @Andreas_Fels,

Please see see our latest update on this here:

Roon Initializing on 1.7 Build 536 [Team Working To Resolve]

Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

[dylan (Dylan Caudill)]

Hi @Andreas_Fels,

We’ve posted another update here:

Roon Initializing on 1.7 Build 536 [Resolved]

Update Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices. Original Post Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!

[Andreas_Fels]

It works. Thank you very much.