Cant connect to Roon Arc - Telia and Unify

[Argo_Tornik]

Roon Server Machine

Windows 11 Pro, Intel i7-12700KF, 64 GB RAM, RTX 4090

Networking Gear & Setup Details

1. Who is your internet service provider?
   Telia

2. Please list the make and model of your modem and router?
   Unify Cloud Gateway Ultra

3. Do you have any additional network hardware, like additional routers or managed switches?*
   A Unify AP and a dumb switch. A fiber-to-ethernet converter is in front of the Unify Cloud Gateway.

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   No

Description of Issue -

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“88.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“88.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

Upnp has been enabled
Port forwarding has been done as well
Firewall exception has been made just incase

[connor]

Hi @Argo_Tornik,

Telia commonly implements carrier-grade NAT for their residential tier accounts - it’s likely that you’ll be unable to circumvent this with IPv4.

I recommend instead trying Tailscale, a proxy mesh VPN that other users have found successful as a workaround in these cases:

ARC and Tailscale: Connect to RoonServer Without Port Forwarding