Can't connect to Roon ARC

Support ARC: Port Forwarding Help
2

Hi @soyka0120,

Thank you for posting and bringing your port forwarding issue to our attention. The 504 error in your diagnostic messages suggests that there’s a double-NAT layer at play here. You can read more about what that means in our Help Center article here.

If you don’t mind, can you provide the following details about your network setup to help expedite troubleshooting?

  1. Who is your internet service provider?

  2. Please list the make and model of your modem and router?

  3. Do you have any additional network hardware, like additional routers or managed switches?

  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

  5. What machine are you using as a Roon Core, and how is it connected to the internet?