Make sure that Windows is up to date.
Make sure all drivers are up to date.
done
This can often be caused by firewall or antivirus software running in the background. I know you mentioned you have all of that turned off, but just wanted to make a note of that here since it seems to be a common cause.
done
Has this error message only appeared once, or does it appear every time you try to run Roon?
appeared just three times. It actually appeared again and if I don’t click OK Roon can connect fine.
Are there any other applications running in the background while you are using Roon?
everything is switched off, it’s a music server - just for music.
If you check Event Viewer on your Core machine, do you see any related errors?
I talked to the technical team again now that I have some more information. We tried reinstalling Roon on the remote machines, but since we now see this error appearing when you launch Roon from the Core machine, the next step here will be to reinstall the Roon application on your Core.
For this, you only want to reinstall the Roon application, you do not want to uninstall/delete your database and settings, this way you can continue using them after you reinstall.
Based on what we are seeing, it seems like the root cause of the behavior is specific to the Windows Core machine, so I’d like to try something else.
Try installing Roon Core on your Mac machine, and if you have a Roon backup, retore it on the new Core. Try using Roon as normal from the new machine and let me know if you experience the same behavior, or if it works correctly from the Mac.
Based on these results, it definitely seems like it’s something specific to the Windows Core machine. The next test I’d like to recommend is using a brand new database on the Windows server.
You can create a new database by following these instructions:
Thank you, @Adam_Dabrowski — I think we’re getting very close here!
Now that we’ve pinpointed where this starts occuring, I’d like to ask you to please use the directions found here and send us over another set of logs using a shared Dropbox link. We will need logs from your Windows Core machine again.
May I also ask that you please send a screenshot of what you’re adding to Roon for your local files in Settings > Storage.
Once you send over the logs and the screenshot I will pass them along to the technical team for analysis.
Thank you for your continued assistance here! I really appreciate, and I feel that we are very close to getting everything resolved.
I spoke with our technical team about their findings, and I have a next step to try here. The team managed to trace the issue back to a specific file, and we’d like you to remove the file and see if the behavior stops.
D:\music\Mountain Range\Mountain Range - Partings - Mastered.wav
There may be other files that are contributing to this as well, so let me know if that resolves this for you and, if not, we can look at a diagnostics report to see if there is another file with the same issue.
To give some info - Our technical team traced the behavior back to that import of that particular file. They let me know that there might be others, so in the event that that didn’t work, they wanted me to get another diagnostics report from you if possible. Can you please follow the instructions again that I had listed above and send me over another copy?
Hey @Adam_Dabrowski — Thanks for your patience and cooperation as we continue our investigation.
I spoke with the technical team about this today, and we have some next steps for you that we’d like to recommend. We would like to see a log trace of this issue from your Mac so we can get a bit more insight on this.
May I kindly ask that you please follow these steps:
Launch Terminal on the mac where Core is installed
Paste this command /Applications/Roon.app/Contents/MacOS/Roon -storagetrace
This launches Roonand enables additional logging
Press enter
Reproduce the issue
1, Repeat this 3-4 times (this way we have plenty of data for analysis)
