Can't link Tidal account

Support
1

Core Machine (Operating system/System info/Roon build number)

Linux jj 4.17.0-0.bpo.3-amd64 #1 SMP Debian 4.17.17-1~bpo9+1 (2018-08-27) x86_64 GNU/Linux
dave@jj ➜ ~ cat /etc/issue
Debian GNU/Linux 9 \n \l
1.7 build 571

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wifi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Chromecast audio and chromecast

Description Of Issue

I can’t link my Tidal account. I’ve tried from both my laptop and android device. I get the prompt in my web browser to login to Tidal. I enter my credentials. Then I see a prompt to return to the Roon app. hit OK. Roon app takes over the screen but still shows the Login/Free Trial options.

TIA
Dave

3

Not sure what you are describing, but the way to use Tidal in Roon is thru Settings==>Services, not by logging onto Tidal thru a web browser.

4

Maybe it’s changed since you’ve done it, but now Roon uses OAuth which is a standard way of linking accounts

Settings=> Services => Tidal => Login opens a web browser to the Tidal site. Again, all standard stuff…

5

Ah, OK. I haven’t used Tidal since the logon changed.

Sorry for the noise. :neutral_face:

6

I have a few days left on my Tidal sub, but I had logged off inside Roon.

For yuks I logged onto Tidal again, using the new way, without any problem.

Maybe it’s your browser? I use Firefox.

7

Hi @David_Badia,

Do you have any firewalls active on your Core machine?
Is the behavior the same if you try to temporarily disable the firewall?

8

Thanks for checking that out. Good to know that it’s working for you. I’m using FF as well. Tried chrome too. Must be something on my end

9

That was the problem. I didn’t have a firewall, but I just moved and my default gateway was bad on the linux server so all DNS lookups were failing. Fixed that, went through the process again, and it worked. Thanks!

1 Like
10

Thanks for letting us know @David_Badia, glad to hear the suggestions helped!

11

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