Can't Login to Roon App [many users impacted]

Support
#7

Same for me. I get “Network error: please check your internet connection” on all devices. Authentication server issue?

1 Like
#8

Something’s wrong here, too.

I appear logged in (core on Windows 11), but am getting the metadata improver error and cannot play anything.

#9

Definitely a problem somewhere in the Cloud services…

Roon 1959
Roon 19591720×1354 88.9 KB

1 Like
#10

Same here. I can play Qobuz/Tidal albums already in my library but I don’t see any new music. I am also getting the metadata improver paused message.

Aidan

1 Like
#11

Same issue but different message: “An unexpected error occurred logging in: UnexpectedError.”

Error

Authorziation error: Trouble authenticating with Roon account server: {“status”:502,“response”:{“req”:{“method”:“GET”,“url”:“https://accounts5.roonlabs.com/accounts/3/login?email=xxxxxpassword=xxxx&proxyip=xx.xx.xxx.xxx",“headers”:{“user-agent”:“node-superagent/3.8.3”}},“header”:{“server”:“nginx/1.21.6”,“date”:"Sun, 20 Feb 2022 10:54:42 GMT”,“content-type”:“text/html”,“content-length”:“157”,“connection”:“close”},“status”:502,“text”:"\r\n502 Bad Gateway\r\n\r\n

502 Bad Gateway

\r\n
nginx/1.21.6\r\n\r\n\r\n"}}

#12

I have “metadata improver paused” and had a crash.

No metadata access today
Metadata Improver Paused problem
#13

Same here. No metadata but it was still playing songs from my library. I logged out of my account because I read somewhere here that this helped someone with the same “metadata improver paused” error.

Now I cant even log into Roon anymore: “Network error: please check your internet connection”.

Great!

#14

Screenshot 2022-02-20 193559
Screenshot 2022-02-20 1935591320×630 76.6 KB

Me too, no Tidal and Internet Radio…Bad

1 Like
#15

Same here still login but unable to match music.

#16

Thanks for that as I just came to report that issue.

My broadband was down with the storms this morning so been restarting everything to no avail

#17

Same problem here, no way to login

#18

I have the same problem too.

#19

Can’t also not login to my Account.

#20

Same here.

#21

This highlights once again that there seems to be no Roon support outside the US day. (Happy to be corrected if I’m wrong.) As this is a Sunday in the middle of a US holiday weekend, I wonder when we’ll see a response.

Aidan

#22

Same for me.
Russian attack ?

#23

Same here. I can play Qobuz/Tidal albums already in my library but I don’t see any new music.

Tidal and Qobuz section show: “Network error: please check your internet connection”

#24

Log in works again here, metadata as well!! Yeehaa!! :partying_face:

#25

Back on here as well

#26

Not here in Australia.