I logged out of the Roon App this afternoon and have been trying everything I can to log back in to no avail. Roon is either telling me I have the wrong credentials (and they’re 100% correct) and if by chance I get past that point (which happens from time to time) Roon says “Subscription Expired” and I’m a lifetime member.
I’m using my MacBook Pro as my core device running macOS Catalina 10.15.7 which was no issue whatsoever 'til I logged out this afternoon. I cleared my cache, history, logged out shut down and reset my PRAM, logged back in and launched the Roon App, and same issues keep occurring.
Went as far as to do a backup, rename my Roon folder (as old) and downloaded the Roon App to create a new folder to no avail…still the same issues. Logging in/out is a simple task on any website/app…it’s a damn shame that I have to spend 5+hrs trying to resolve this, and have to sweat logging in/out of Roon in the future due to these ridiculous issues.
I apologize for the rant, but tis just isn’t right, at all. Any help would be much appreciated.
@support Mayday Mayday
Impossible to log to Roon Services : website, Valence, Radio Directory, translation database…
Looks like the authentication server is down
Error
Authorziation error: Trouble authenticating with Roon account server: {"status":502,"response":{"req":{"method":"GET","url":"https://accounts5.roonlabs.com/accounts/3/login?email=HIDDENBYALECgmail.com&password=HIDDENBYALEC&proxyip=HIDDENBYALEC","headers":{"user-agent":"node-superagent/3.8.3"}},"header":{"server":"nginx/1.21.6","date":"Sun, 20 Feb 2022 09:51:42 GMT","content-type":"text/html","content-length":"157","connection":"close"},"status":502,"text":"<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n<hr><center>nginx/1.21.6</center>\r\n</body>\r\n</html>\r\n"}}
Same here. No metadata but it was still playing songs from my library. I logged out of my account because I read somewhere here that this helped someone with the same “metadata improver paused” error.
Now I cant even log into Roon anymore: “Network error: please check your internet connection”.
