Can't Login to TIDAL from Roon

Support
1

Hi @support,

I can’t login to TIDAL anymore from Roon. My username and password works just fine with the TIDAL web UI and mobile client, but not Roon. I have had no problems over the last year and a half, but no longer working in Roon this evening. Extremely frustrating. Please advise.

2

Try restarting your core or the machine it is running on

3

Hi @David_Snyder ----- Thank you for the report and sorry to hear of the troubles.

Moving forward, I agree with the suggestion made by @wizardofoz that you should try to reboot your core machine as the first step in troubleshooting this issue. If that troubleshooting exercise does not yield a positive result you can also try clearing your TIDAL cache:

  1. Quit Roon (or RoonServer)
  2. Find and open your Roon or RoonServer folder
  3. Locate and delete only the cache folder (Roon/Cache)
  4. Restart Roon

Let me know how it goes!

-Eric