Can't play AAC file from the music bought from iTunes

[ALAN_WANG (CHIEN LUN WANG)]

Roon Core Machine

Roon Core: Synology DS1515+
CPU: INTEL Atom C2538
RAM: 6144 MB
OS:DSM 7.1-42661 Update 3

Remote: Macbook Pro 16 2019
OS: Mac OS 12.4 (latest version)

iPhone 13 Pro Max
OS: 15.5(latest version)

Connected Audio Devices

Chord Poly
Chord 2go

Number of Tracks in Library

4978 tracks

Description of Issue

My Roon can’t play the music which was downloaded from iTunes(bought music not streaming)
Roon could read the music file but couldn’t play it.
Btw Roon remote on my iPhone crash every time when I play the music from TIDAL for about 10 secs

Thanks for everyone’s help in advance

[BlackJack]

Hello @ALAN_WANG and welcome to the forum.

Please read the article below:

AAC Files Failing on Synology NAS DSM 7.1

Hi John, you need to download a static version of FFMPEG, put it in the folder “RoonServer/RoonOnNAS/bin” on your NAS and restart the RoonServer package. Link to FFMPEG (the same version as recommended for use with ROCK): https://johnvansickle.com/ffmpeg/releases/ffmpeg-release-amd64-static.tar.xz Unpack (maybe unpacking twice is needed) and copy only the ffmpeg-file into the above mentioned folder. Actually you will find a .txt file within the folder explaining the same thing. Hope this…

Did you install a suitable ffmpeg on your Roon Server installation on the NAS?

[ALAN_WANG (CHIEN LUN WANG)]

Dear @BlackJack

Thanks for your help.
My Roon is ok to play the AAC file now.

btw do you have any idea about the crash issue of playing TIDAL via Roon from my iPhone?

[BlackJack]

No I don’t have. Hopefully someone else can help you with that.

Disclaimer: I’m just another Roon user like you.

[ALAN_WANG (CHIEN LUN WANG)]

I know and I really appreciate your help. ^^