Can't play certain tracks in Roon but OK in Qobuz App

Roon Software Discussion Qobuz
1

Odd . . .

I can play any track on this album in Qbuz app without issue:

https://open.qobuz.com/album/kpifut3z7h6qa

But in Roon can only play ‘Overload (Extended Version)’ or ‘Strong Enough (Tom Moulton Mix)’. Select any other track and it just plays ‘Overload (Extended Version)’.

Doug

3

Jimmy Somerville’s Club Homage? All tracks play for me on both the Qobuz desktop app (Mac) and Roon.

4

Hi @Douglas_Gunn,

The data we received for this album from Qobuz shows that this album is not streamable, but we are also seeing that it does appear to be streamable in the Qobuz app. We are looking into this.

6

Hi @Douglas_Gunn,

The data we are receiving for this album is now corrected and it should be working for you.

7

Nope. I just tried now and the problem persists.

Baffling!

Doug

9

Hi @Douglas_Gunn,

There might be a slight delay in the album showing up for you after the change was made to the data. Let’s give this a couple days for the updated data to reach your database and let us know if you’re still seeing issues and we’ll take a closer look if there still seems to be a problem.

10

Sure. Will do

Doug

11

Just checked today - the problem persists unchanged.

Doug