Can't update from Build 555 to ? 571?

[James_Gardner]

Core Machine (Operating system/System info/Roon build number)

Mac mini (Late 2014) / macOS 10.14.6 (18G103) / 555

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Apple Airport Extreme / Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Mac mini / Core Audio / Schiit Bifrost (but no USB)

none of this likely matters for an update issue but maybe

I am caught in an endless non-upgrade loop.

On launch roon displays an update notice (blue dbox) - clicking Update All crashes Roon - clicking View Details and opens Settings > About > This machine in which the “Click here to relunch” link appears.

Clicking this link exits the app but no relaunch occurs (even if I wait many hours). Relaunching Roon manually begins the cycle again.

I have a video of this behavior but apparently cannot post it. This is my first ever post for support.

[dylan (Dylan Caudill)]

Hi @James_Gardner,

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link or any other file sharing service link? You can also share the video via this link.

Thanks!

[James_Gardner]

Ok, will do, thanks.