Can't update ROCK firmware

I have this exact same problem but i can’t fix it as per the above suggestions because i also can’t access the Web UI. Rock does appear on my network but i can’t use it… extremely frustrated.

I have rebooted Rock many times, checked my network and everything is ok. Rock is the only thing that doesn’t work.

Any ideas… please help


Hi @James_Jackson,

What is your networking setup like? Can you let me know the model/manufacturer of all your gear? Does the same issue occur if you try plugging the ROCK directly into the router? Do you have any active firewalls which could be blocking ROCK’s connection to the internet? Can you locate ROCK via a network scanning app such as FING?

– Noris

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