cant upgrade to 2.0

Support
1

Roon Core Machine

window server 2019

Networking Gear & Setup Details

ethernet

Connected Audio Devices

ipad wifi

Number of Tracks in Library

3000

Description of Issue

won’t upgrade to version 2.0

2

Welcome to the forum.

What error messages do you see?

3

Roon server build 1021 - checking for an update

This tablet - 1.8 build 1126 production 1x Roon 1.8 legacy

What’s next? in order to connect, reinstall Roon from the App Store or visit the help center. This doesn’t work.
And there I’ve been stuck for the past two weeks. Help!!!

4

Hi @Noel_Brown ,

I enabled diagnostics for your account and I’m seeing that your Roon Core is on 2.0 already.

Can you please install the Roon 2.0 app from the app store and try again after? 1.8 Legacy will only connect to 1.8 Legacy Cores, to connect to Roon 2.0 Cores, you need to use this updated app:

Hope this helps!

6

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